Jerma T. Berino

JERMA T. BERINO CONTACT DETAILS 86 Kamagong St. Mutual Homes Putatan Muntinlupa City, Philippines -Skype ID: jerma.berino - EMPLOYMENT HISTORY EXEC U T I VE VIRTUAL ASSISTANT July 2020 - present PROFESSIONAL SUMMARY An experienced executive virtual assistant with strong analytical and support skills - helping and sustaining start-ups, project-based, and established companies. SKILLS AND TOOLS Time Tracking- Toggle, Webwork, Time Doctor Email, chat, and scheduling - Google Suite, Drop box, Calendly, ConvertKit Administrative tasks - calendar management, setting appointments Linkedin management, email management, ad hoc tasks Handles projects and monitoring tracking sheets, website management, beta testing customer support - email tickets with Freshdesk monitoring invoices research, case, and cost analysis customer success - onboarding checklists BYU P A T HWAYCONN ECT SERVICE MISS I O N A R Y September 2017 - December 2019 Gave one on one attention to each student while maintaining an overall focus on an entire group Works with an average of number of students per class. Social Media Management - Canva Project Management - JIRA/Confluence, Trello, ONLI N E E N GLISH TEACHER Google Suite June 2016 - July 2018 Customer Support - Freshdesk, Auth0, OnSched Email marketing - Convertkit Linkedin Management Lead Generation - Sales Navigator Educated students in the basics of English grammar and conversational speaking ADMI N I S TRATIVE A SSISTANT/ CUSTOME R S E R V I C E March 2013 - October 2014 CHARACTER REFERENCES Peter Haws Head of Stategic Partnerships Journeyfront Mobile:- Answer an average of calls per day; addressing customer queries Perform administrative tasks; handling emails. calendar management, reporting, purchasing, invoices STAF F N URSE; MEDI CAL - SURGICAL WAR D November 2009 - January 2012 Assisted patients with daily functions; pharmacological and traditional treatments Administrative tasks; reporting, managing mails, customer service EDUCATION Joylee Armeje CEO and Founder Rockstar VA Society- MIND A N A O STATE U NIVERSITY - ILIGAN I N S T I T U T E O F TECH N O L OY Graduated SY 2009 Bachelors of Science - Major in Nursing ROCK S T A R VA WEBI NAR AND TRAINING 2 0 2 1 QUIC K B O OKS ONLIN E TRAINING 2021 -ONGO I N G FH M O M S / WORK FR OM HOME- ONLINE T R A I N I N G A N D C O A C H I N G Freelancing Course for Virtual Assistants 2020 Virtual Assistant Basics, Platforms and Tools Project Management Baiscs, Social Media Management Basics