Jinky Cara Noserale Herboso

Jinky Cara N. Herboso Virtual Executive Assistant/Operations Manager Creekside Celine Homes, Barangay Estefania Bacolod City, Negros Occidental, 6100 -- SKILLS Communication / Level: Intermediate Multitasking / Level: Expert Prioritizing / Level: Intermediate Organization / Level: Intermediate Initiative and problem-solving abilities / Level: Intermediate Dependability / Level: Intermediate Teaching / Level: Expert Leadership and Management / Level: Intermediate Proficient with MS Word, Excel, and PowerPoint / Level: Intermediate Fluent in English / Level: Expert Charismatic and confident public speaker / Level: Expert Administrative / Level: Intermediate Sales / Level: Expert Adaptability and Flexibility / Level: Intermediate office administration / Level: Intermediate operation / Level: Intermediate EXPERIENCE Keller Williams Real Estate Company - Vania Rincon, California, USA Virtual Executive Assistant September 2022 - December 2022 ● ● ● Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. I work remotely from my home office using my own computer, licensed software applications, phone, and internet connection. ● ● ● ● ● ● ● ● File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. Prepare agendas and make arrangements for committee, board, and other meetings. Make travel arrangements for executives. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. Compile, transcribe, and distribute minutes of meetings. Attend meetings in order to record minutes. Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives. Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors. Manage and maintain executives' schedules. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. Set up and oversee administrative policies and procedures for offices and/or organizations. Supervise and train other clerical staff. Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. Interpret administrative and operating policies and procedures for employees. Concierge of Care, LLC, California, USA - Virtual Operations and Sales Manager November 2020 - August 2022 ● ● ● ● ● Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions. Develop, implement, and review operational policies and procedures. Assist HR with recruiting when necessary. I work remotely from my home office using my own computer, licensed software applications, phone, and internet connection. Help promote a company culture that encourages top performance and high morale. Oversee budgeting, reporting, planning, and auditing. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Work with the board of directors to determine values and mission, and plan for short and long-term goals. ● Identify and address problems and opportunities for the company. Build alliances and partnerships with other organizations. Support worker communication with the management team. R and C Solutions Inc, California, USA - Operations Manager December 2013 - December 2022 ● ● ● ● ● ● ● Research and target prospects using a variety of sales tools. I perform various tasks similar to a manager or an office administrator. Provides a variety of services, such as administrative support, sales, marketing, accounting, writing, editing, proofreading, and desktop publishing services. I work remotely from my home office using my own computer, licensed software applications, phone, and internet connection. Cold call in order to obtain key information from targeted prospects to meet the qualified lead criteria. On a daily basis, track prospects - identify decision makers, timelines, hot-buttons, and specific qualifications and enter data accurately and consistently into the company's CRM. And lastly, I manage different agents and clients of the company. PURE SOUL Company, Kuwait, Al-Kuwait - Executive Secretary to the Princess of Kuwait August 2018 - October 2020 ● ● ● ● ● ● ● ● Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. Prepare agendas and make arrangements for committee, board, and other meetings. Make travel arrangements for executives. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors. Compile, transcribe, and distribute minutes of meetings. Attend meetings in order to record minutes. Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives. Meet with individuals, ● ● special interest groups and others on behalf of executives, committees and boards of directors. Manage and maintain executives' schedules. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. Set up and oversee administrative policies and procedures for offices and/or organizations. Supervise and train other clerical staff. Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. Interpret administrative and operating policies and procedures for employees. Americana Kuwait Company, Kuwait, Al-Kuwait - Customer Service Representative Agent July 2016 - July 2018 ● ● ● Anwser's incoming calls from customers who want to place orders either in English or Arabic language, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. I am a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. I am also informing customers of the product terms and features and projecting a professional company image through voice and online interactions. JELS/I Love Philippines English Academy, Bacolod City, Philippines English Secondary Language Teacher December 2011 - February 2013 ● ● ● ● ● ● ● ● Teaching English to the students whose first language is not English. Prepare lesson plans for the students after conducting a good amount of research on the subject. I make use of new and improved teaching methods in order to make the classroom sessions more interesting. I ensure that the class sessions are interactive. Give special attention to each and every student and make sure that the students clarify all their doubts related to the subject. I see to it that the students maintain discipline in the class. Prepare examination papers for the students and conduct examinations. Evaluate the students’ performance in the exams and grade them accordingly. Give extra attention to the students who are weak in the subject.Maintain a record of the students’ attendance. ● ● Look for different ways to make the classroom sessions more interesting for the students. Conduct ESL workshops in order to make the students understand various aspects of the language. Transcom Asia- Call Center Company, Bacolod City, Philippines Customer Service Representative Agent October 2009 - March 2011 ● ● ● ● ● ● Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed. Bacolod Sparta English Center, Bacolod City, Philippines - English Secondary Language Teacher April 2009 - October 2009 ● ● ● ● ● ● ● ● ● ● Teaching English to the students whose first language is not English. Prepare lesson plans for the students after conducting a good amount of research on the subject. I make use of new and improved teaching methods in order to make the classroom sessions more interesting. I ensure that the class sessions are interactive. Give special attention to each and every student and make sure that the students clarify all their doubts related to the subject. I see to it that the students maintain discipline in the class. Prepare examination papers for the students and conduct examinations. Evaluate the students’ performance in the exams and grade them accordingly. Give extra attention to the students who are weak in the subject.Maintain a record of the students’ attendance. Look for different ways to make the classroom sessions more interesting for the students. Conduct ESL workshops in order to make the students understand various aspects of the language. EDUCATION University Of Saint La Salle, Bacolod City, Philippines - AB - Bachelor of Arts in Political Science June 2005 - May 2009 LANGUAGES English - Level: Expert Arabic - Level: Beginner Tagalog - Level: Native Speaker REFERENCES Awatif Alsabah ● ● ● ● Owner - Life Coach Puresoul Company ‎-- Haitham Almahmeed ● ● ● ● CEO Shield and Spear ‎-- Wendy Rose Davis ● ● ● ● Owner/ CEO R and C Solutions Inc. ‎--