Jo Raichu Tamayo

A passionate and dedicated professional with 10 years of extensive background in Customer Service industry working in front and back office environments and partnering with US, UK, and Australian clients. I provide email, ticket, chat and phone support for front lines and level 2/3 escalations.
**I have an excellent written and verbal skills.
**I have advanced knowledge in Microsoft Office.
**I have knowledge in Facebook advertising.
**Experience in recruitment/talent acquisition.
**Strong knowledge in Wired/Wireless Network and Computer troubleshooting.
**Expert in call handling and handling escalated issues.
**I have advanced knowledge in data analytics and data presentation.
**Lean Six Sigma Certified to drive continuous improvement in an organization.

I am a full time virtual professional and can readily support Australian, U.S, and European business hours.