Jo Raichu Tamayo

JO RAICHU M. TAMAYO -- LinkedIn: Jo Raichu Tamayo A passionate and dedicated professional specializing in virtual assistance industry providing general Admin assistance, data entry, email/chat/social media management, human resource management, customer service and tech support, partnering with US, UK, and Australian clients. SKILLS AND COMPETENCIES ACHIEVEMENTS Accenture A-list Awardee – This special award is given to select employees who has exemplified the Accenture Way behaviours on Leadership, Delivery, and Innovation. Lean Six Sigma Certified ITIL V3 Certified Registered Nurse WORK HISTORY 01.2017 – Present FREELANCE VIRTUAL ASSISTANT ▪ Provides general Admin Assistance, data entry, email/chat/social media management, human resource management, customer service, and technical support. 09. 2010 – 01.2017 ACCENTURE, INC Service Delivery Senior Team Lead ▪ Responsible for daily supervision and workload management of a team ▪ Develops team members through effective coaching and performance management ▪ Operates as a Subject Matter Expert and the escalation point for issue resolution ▪ Manages effective internal/external client relationships within defined area of responsibility ▪ Exercises consistent judgement and discretion with work directly related to management policies and general operations of the business ▪ Analyses and interprets data to deliver expected outcomes of the business ▪ members understand customer needs and deliver expected outcomes ▪ Review work processes for areas of improvement ▪ Foster a customer- focused working environment, with clear responsibilities and expectations for team members. ▪ Develop and maintain collaborative relationships with key stakeholders ▪ Ensures quality and quantitative standards are observed in meeting customer needs ▪ Ensure adherence of Information Security policies and guidelines by all team members 08. 2007 – 07. 2010 TELEPERFORMANCE, PHILIPPNES Team Manager ▪ Supervise the activities and work volume of Call Centre Customer Services Representatives in attending to incoming customer enquiries and the resolution of issues raised, to provide optimal service delivery ▪ Monitors team performance and actively participate in regular appraisals ▪ Responsible for daily workload assignment of the team ▪ Functions as Subject Matter Expert and escalation point of contact for customer issue resolution ▪ Attracts potential customers by answering product and service related enquiries ▪ Ensure quality standards are adhered to meet customer satisfaction ▪ Responsible for assisting manager with development, analyses, and implementation of staffing, training, scheduling, and rewards and recognition programs EDUCATION 03.2007 UNIVERSITY OF PANGASINAN, PHILIPPINES ▪ Bachelor of Science in Nursing – Licensed Nurse 03.2002 LYCEUM NORTHWESTERN UNIVERSITY, PHILIPPINES ▪ Bachelor of Science in Physical Therapy PERSONAL INFORM ATION Born October 26th, 1980 Citizenship: Filipino Marital status: Single REFERENCES ▪ Raddy Christer M. Padayao –-▪ Bea Salas –- OnlineJobs Profile: https://www.onlinejobs.ph/jobseekers/info/534589