Joan Sta Ana

I have been in the customer service industry for more than 10 years specifically in the Quality Assurance field. I am well-organized, efficient, and self-motivated. The key to my success has been to learn quickly and then reach for a higher personal and professional standard by seeking additional responsibilities.

I am well experienced in creating summary reports on associates' performance and providing feedback identifying opportunities for improvement. I have created Quality Forms and Performance Dashboards used to address inefficiencies and improve the clients' level of service.

My Skills:

• Outstanding Customer Service

• Attention to Detail

• Proficient with Microsoft Office Suite and G Suite

• Data Organization

• Great Written and Verbal Communication Skills

• Quick Learner

• Accustomed to working with deadlines