Phone
Email
-
Address
-
Pasig City, Philippines
WORK EXPERIENCE
2022 - Present
Freelance VA (via Upwork)
- Customer Service, General Admin, Data Entry,
Basic Bookkeeping, Data Management, Etc.
Quality Assurance Supervisor
2020 - 2022
JOAN STA ANA
Intelegencia BPO LLC
- Manages all Quality data through maintenance
and sustenance
- Prepares, generates, and consolidates all
reports of accounts with Quality Services
2018 - 2020
Quality Assurance Agent
Acquire BPO
- Gathers and analyzes data based on focus
areas for different business units, and
provide insights on process improvement
Quality Assurance Specialist
2011 - 2017
Teletech
- Works with management on employee
coaching, training and development to
enhance the behaviors that lead to
excellent customer service
EDUCATION
2005 - 2007
Bachelor of Science in Accountancy
NCBA
PROFILE
I have been in the
customer service industry
for more than 10 years
specifically in the Quality
Assurance field. I am well
organized, efficient, and
self-motivated.
Upwork Profile:
https://www.upwork.com/fre
elancers/~01f51fc6af4deda967
My Language
English
MY SKILLS
Professional Skills
TRAININGS AND ACHIEVEMENTS
Top Agent for Q2 2019 (Acquire BPO)
Six Sigma White Belt Trained
Subject Matter Expert
Nissan Service Marketing Waves 5 & 6
Top Agent January 2012
Nissan Service Marketing
SAMPLE WORKS
Data Entry
Project Management
Office Software
Customer Service
Google Suite
Personal Skills
Team Work
Social Media Posts
Leadership
- Click here to view.
Integrity
- Created Using Canva
Reporting Dashboard (Excel)
Loyalty
- Click here to view
Created using Queries in Microsoft Excel
Attention to detail
