Joana Rose Malayao

JOANA ROSE MALAYAO CAREER OBJECTIVE To be part of a growing company wherein my skills, knowledge and attitude would be instrumental in attaining the institution’s mission and vision, taking into consideration the quality of service provided to its clients and employees. PROFESSIONAL EXPERIENCE Aug. 5, 2017 – Aug. 10, 2019 Human Resources Development Officer San Mateo Multicare Hospital, Inc., San Mateo, Isabela  Ensured that the institution employs the right balance of staff in terms of skills and experience; recruits, screens and interview applicants as needed.  Ensured that training and development opportunities were available to all employees; conducts orientation to new staff and issues employee handbooks and brochures.  Monitored staff performance, daily attendance and time-keeping; monitored employees’ compliance to the institution’s Code of Conduct.  Communicated staff concerns to the top management and vice versa.  Prepared employee payroll and released salary every 15th and 30th day of the month concurrent with the preparation of government-mandated benefits. June 4, 2018 – Dec. 21, 2018 Deputy Management Representative San Mateo Multicare Hospital, Inc., San Mateo, Isabela  Assisted the Quality Management Representative in maintaining and continuously improving the Quality Management System (QMS).  Worked closely with all staff to ensure all aspects of the QMS are understood, implemented and maintained.  Coordinated with regulatory and certifying bodies.  Represented the management during certification and surveillance audits, and other related inspections. June 4, 2018 – Dec. 21, 2018 Internal Quality Auditor San Mateo Multicare Hospital, Inc., San Mateo, Isabela  Evaluated and provided reasonable assurance that management was implemented, controlled and functioning as intended and will enable the organization’s objective and goals to be met.  Reported risk management issues and internal control deficiencies identified directly to the Audit Committee and provided recommendation for improving organization’s operation, in terms of both efficient and effective performance. Oct. 7, 2017 – Dec. 31, 2018 Assistant to the Data Protection Officer San Mateo Multicare Hospital, Inc., San Mateo, Isabela  Monitored the institution’s compliance with the Data Privacy Act, its implementing Rules and Regulations, issuances and other   applicable laws and policy. Cultivated awareness on privacy and data protection within the healthcare organization. Advocated development and review of policies of the healthcare organization and adopt privacy by design approach. July 23, 2016 – May 1, 2018 Medical Records Department Head San Mateo Multicare Hospital, Inc., San Mateo, Isabela  Managed the department; planned, organized, directed, and monitored the overall performance of the Department and its manpower.  Prepared the Philhealth Monthly Mandatory Report and the DOH Annual Hospital Statistical Report.  Performed ICD-10 coding of diseases and double checked completeness of patient charts before filing.  Double checked Philhealth claims before submission; monitored claims submission and payments received. March 2016 – July 2016 Medical Records Clerk De Vera Medical Center, Inc., Santiago City, Isabela  Assisted the Medical Records Officers, Philhealth Officers, and Department Head in the preparation and processing of patient requests, filing of charts, Philhealth claims submission, and monthly/annual reports. June 2010 – March 2011 Independent Academic Tutor (Part-time) Santiago City, Isabela  Provided one-on-one academic assistance to elementary and high school students  Prepared pre-examination tests to evaluate readiness for upcoming quarterly exams  Guided students with problem analysis and solving  Researched and provided prudent learning materials October 2009 – March 2010 Algebra Tutor for High School Students (Part-Time) Logos Tutorial Center, Baguio City, Benguet  Taught High School Algebra  Guided students with their assignments  Provided practice problems in relation to the students’ lesson for the day  Clarified and provided further explanation regarding concepts not understood by students during class hours TRAININGS AND SEMINARS ATTENDED July 8, 2019 Fund Coordinators’ Club Mid-Year Assembly Pag-IBIG Fund Cauayan Branch Piazza Zicarelli Hotel and Restaurant, Upi, Gamu, Isabela March 1, 2019 1st Round Table Discussion with HCIs and Birthing Centers Philhealth LHIO Cauayan City Villa Virgilia Farm Resort, Nungnungan, Cauayan City, Isabela September 20, 2018 Total Rewards Strategy Forum Ariva Academy AIM Conference Center, Legaspi Village, Makati City July 16, 2018 System Documentation Training Dr. Lourdes D. Narciso, MBAH, CHA, FPCHA San Mateo Multicare Hospital, Inc., San Mateo, Isabela July 12, 2018 Root Cause Analysis Training and Corrective Action Report Awareness Seminar BEM-C Management Consultancy San Mateo Multicare Hospital, Inc., San Mateo, Isabela July 11, 2018 Five S Seminar/Workshop BEM-C Management Consultancy San Mateo Multicare Hospital, Inc., San Mateo, Isabela June 28 – June 30, 2018 Internal Quality Audit Training Workshop Dr. Lourdes D. Narciso, MBAH, CHA, FPCHA San Mateo Multicare Hospital, Inc., San Mateo, Isabela June 20, 2018 Developing Objective, Target and Plan BEM-C Management Consultancy San Mateo Multicare Hospital, Inc., San Mateo, Isabela June 19, 2018 Risk & Opportunities Management Training BEM-C Management Consultancy San Mateo Multicare Hospital, Inc., San Mateo, Isabela June 18, 2018 ISO 9001:2015 ISO Awareness Seminar BEM-C Management Consultancy San Mateo Multicare Hospital, Inc., San Mateo, Isabela March 19 – March 23, 2018 Basic Hospital Information Management Training Philippine Medical Records Association De Vera Medical Center, Inc., Santiago City, Isabela March 16, 2018 2018 First Quarter Health Care Providers’ Forum Philhealth Regional Office II Valley Hotel, Penablanca, Cagayan February 2, 2018 Privacy Impact Assessment Jumpstarting Compliance to Data Privacy Act of 2012 Philippine Medical Records Association Atrium Hotel, Pasay City December 5 – Dec. 6, 2017 2017 Orientation on Benchbook for Hospitals (2 nd Edition) Philhealth Regional Office II Hotel Roma, Tuguegarao City, Cagayan November 16 –Nov. 17, 2017 First Asian Patient Experience Scientific Meeting: Patients’ Needs First St. Luke’s Medical Center SLMC-Global City, Bonifacio Global City, Taguig City September 15, 2017 7th Philippine Data Protection Officers’ Assembly National Privacy Commission and Private Hospitals Association of the Philippines Century Park Hotel, Manila April 19, 2017 Orientation on the Updates on Regulatory Issuances for Medical Directors/Chief of Hospitals Department of Health Regional Office II Hotel Carmelita, Tuguegarao City, Cagayan December 6, 2016 Orientation on e-Claims and Health Information Technology Providers (HITPs) Philhealth Regional Office II Pulsar Hotel, Tuguegarao City, Cagayan September 22, 2016 Orientation on Annual Statistical Report for Infirmaries and Hospitals Department of Health Regional Office II Taj Hotel, Tuguegarao City, Cagayan June 20 – June 24, 2016 International Classification of Diseases Version 10 (ICD-10) Training Course for Coders University of the Philippines-College of Public Health College of Public Health Annex II Bldg., UP Manila February 29, 2016 Capability Training/Workshop on Civil Registration and Vital Statistics Philippine Statistics Authority, Philippine Association of Civil Registrars, and City Government of Santiago Diocita’s Hotel, Rizal, Santiago City, Isabela EDUCATION 2011 – 2014 Doctor of Medicine St. Luke’s College of Medicine – William H. Quasha Memorial 2006 – 2010 Bachelor of Science in Biology University of the Philippines Baguio 2002 – 2006 Philippine Science High School – Cagayan Valley Campus 1996 – 2002 Santiago South Central School SKILLS Proficient in Filipino and English Well-versed with Microsoft Office Applications Virtual Assistance Digital Marketing Research Skills