Jochebed Obenza Capao

SUMMARY OF QUALIFICATIONS ▪ Administrative writing and customer service skills ▪ Microsoft Office Skills ▪ Research and Analytical skills ▪ Excellent organizational, project management, and presentation skills; ability to communicate business marketing statistics and strategies to diverse audiences. ▪ Strong interpersonal skills; known for building strong relationships with clients ▪ Problem solving: demonstrates creativity and constructive thinking for a variety of critical situations. ▪ Recognized for excellence and effective team player within a multinational environment. PROFESSIONAL EXPERIENCE Dental Clinic (New York Dental Implants) Canandaigua, New York July 2021 - Present Virtual Assistant/Appointment Setter ▪ Patient Management. Responds to incoming calls for any consultation appointment request and initiates outbound calls for appointment follow-ups and reminders. ▪ Manages admin tasks, data entry, social media, and customers’ general inquiries, JLBrands and Production LLC Las Vegas, Nevada, USA December 2020 - October 2021 Onboarding Specialist ▪ Facilitates the client’s onboarding process i.e introduction to the company, and its platforms; provides step-by-step program instructions, gathers necessary information and documents that would be vital to their coaching journey. WesCan Insurance Brokers Calgary, Alberta Canada April 2018 - May 2019 Appointment Setter/Virtual Assistant ▪ Provides support to the company’s sales by calling prospective clients and scheduling appointments with our licensed broker by sending an email, proposals, and calendar invites to clients. Health Solutions USA December 2017 - September 2018 Telemarketer ▪ Initiates outbound calls from the list of leads and provides different types of health insurance coverage. ▪ Reviews customers’ eligibility offers discounts and more health coverage. Accenture 5th floor, Robinsons Cybergate Don Gil Garcia St. Cebu City Cebu, Philippines 6000 September 2017 - November 2017 Business Process Delivery Associate Verizon Business ▪ Responsible for receiving incoming external calls from multiple participants joining a conference call. Ensuring each participant has joined the appropriate conference line. Tech Mahindra 6th Floor, eBloc 3, IT Park Lahug Apas, Cebu City Cebu, Philippines 6000 February 2015 - April 2017 Technical Support Associate Verizon ▪ Diagnose internet and phone issues and identify technical solutions. ▪ Investigates to get to the root of the problem and walks through the customer a series of actions to resolve the issue. ▪ Provides technical support to medium-scale businesses in connecting their DVR to ISP routers to access their security cameras. ePerformax 3rd Floor, JY Square Mall, Salinas Drive, Lahug Cebu City, Cebu Philippines 6000 July 2013 - December 2013 Customer Service Representative eBay ▪ Responsible for assisting buyer and seller complaints (eBay Buyer protection) i.e, defective item received an incorrect item and no package received. ▪ Investigates to get to the root of the problem and processing of the refund. EDUCATIONAL BACKGROUND College University of San Carlos Diploma in Culinary Arts P.Del Rosario st. Cebu City- College University of the Visayas College of Nursing Bachelor of Science in Nursing Banilad, Mandaue City- High School Camotes Hillside Academy Western Pob. Poro Camotes, Cebu- Elementary Cebu Normal University Jones Ave. Cebu City-