Jodelle Artiaga

PROFESSIONAL CAREER VIRTUAL ASSISTANT Transaction Coordinator ( July 2016 - Present ) Make sure that all signatures and initials required are present on the contract and addenda. Ensure that all the needed addenda are included with the contract. Fill out commission disbursement forms. Open file with the escrow or title company. Open and update the title search. Send copies of the contract to the other agent, buyer, seller and lender (depending on the instructions of the agent). Create a summary sheet that has all the contact information of parties, as well as the property address and photo. Make a web-based transaction management file for clients and agents with secure access so that they can keep track of the transaction. Upload documents for shared viewing. Send e-mails on a weekly basis that summarize the transaction’s status, as well as informing the agent of upcoming deadlines. Make sure that everyone involved is provided with the necessary paperwork. Request an estimated HUD-1 statement for an agent to review. JODELLE ARTIAGA VIRTUAL ASSISTANT Follow up with the escrow or title company on closing day. PERSONAL PROFILE I am a hard-working,perservering and motivated experienced virtual assistant. I always strive to achieve the highest standard possible at any given task and in any situation. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple projects and priorities at the same time. Virtual Admin Assistant (March 2016 – April 2017) Answer and direct phone calls Organize and schedule meetings Maintain contact list. Assist in preparation of regularly scheduled report Develop and maintain a filing system. Book travel arrangement Take dictation. Generate reports SPECIALIZATIONS Real Estate / Property Management Virtual Assistant (September 2015 - January 2018) - Admin Support - Social Media Management - Appointment Setting - Customer Service - CRM Management - EDUCATION HIGHLIGHTS Bachelor of Science Major in Psychology OUR LADY OF FATIMA UNIVERSITY Find ways to promote listings. Handle online research. Schedule tenant viewing Prepare the lease agreement. Email new tenants a move-in checklist Manage tenant files. Prepare monthly property reports for owners. Make follow-up calls to verify repair work with tenants. Fill in property-related documents. Schedule property inspections. Schedule contractor assessment visits. Keep listing updated. Update website listings and articles. -Inside Sales Agent ( February 2015 - September 2015 ) Build a pipeline of future clients. Outbound calling, email communication, coordination and scheduling of real estate buying and selling opportunities and overall management of sales pipeline through the sales cycle. Accurately qualify potential customers for appointments with field agents.. Accurately track and convey productivity and sales metrics to management. Participated in regular training and education requirements Manage cultivation of inbound sales inquiries to convert leads to appointments. Follow scripts to deliver the team value proposition and handle objections. JODELLE ARTIAGA VIRTUAL ASSISTANT Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents. -FFH Assure Technical Support. (Feb 2010 to Feb 2015) -Xbox Live Technical Support Rep. (July 2009 to Jan.2010) Maintained a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription. Make use knowledge bases and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner that doesn’t entail product/part replacement or service cancellation. Worked as part of Customer Support and Information Technology division, working directly as part of the resolutions and subject matter experts group. Deliver world class customer service and build customer satisfaction and loyalty. Provide effective and timely resolution of a range of customer inquiries. Strive for one-call resolution of customer issues. Complete ongoing training to stay abreast of product, service and policy changes. Strike a positive and cooperative tone with both customers and coworkers. Accepted assignments with an open, cooperative, positive and team-oriented attitude. Utilized multiple call center support applications to efficiently assist customers and agents. CONTACT DETAILS PH Mobile: - US Mobile: - Skype ID: alarde13 Email Address:- -