Brgy. Tadoc Abuyog, Leyte
Province of Leyte, 6510
--April 10, 1993
Joebelle R. dela Calzada
_____________________________________________________________________________Objective: To find a job or a company where I will be happy. A place where every day is a learning experience and in the same way career growth is given to all employees fairly.
Work Experience:
October 2016 to December 2017
ECE Consulting Group
Technical and Customer Service Specialist
Worked for an American GPS Tracking Company responsible in answering customer complaints and resolving their issues with the product that the business sells.
October 2015 to April 2016
JPMorgan Chase
Retail Banking Specialist
Serves as the frontline of the bank’s telephone banking feature. Responsibilities includes, knowing all bank products and services from online, branch and over the phone in order to provide accurate information to their questions. Resolving customer’s banking problems like fraudulent or unauthorized transactions while eliminating the need for them to travel to the bank in person. And making sure that customers has assurance that their money, investments and personal information will remain its privacy and safety with Chase.
July 2014 to July 2015
Castle Hill Resort and Spa Vermont, USA
Front Desk Employee
1 year training program as a Front Desk Associate with the same responsibilities as full time hotel employees, like making room reservations, checking-in and checking out guests, operates the hotel computer system and answers to guest’s inquiries and concerns.
Followed the hotels guidelines in serving guests to make sure the hotel's standards are meet.
Helped in training new employees with the hotel's system, and procedures.
Shared ideas and knowledge about the hotel system for the development of the operation.
Food and Beverage Staff
Assigned to assist Bartender in making drinks and serves food to guests during private functions and events.
Takes care of the Breakfast service in the Hotel’s Restaurant.
Helps as a wait staff during nightly operations or functions (like weddings, etc.) in the Hotel’s Fine Dining Restaurant.
March 2013 to March 2014
Ambassador in Paradise ResortBoracay Island, Philippines
Front Office Associate
Responsible in guests check-in and check-out. And making sure that guests are comfortable and happy during their stay.
Directly responsible in solving guest complaints and requests.
Coordinates with other department staffs and heads, and helps in the decision making process for resort operation.
Handles walk-in, e-mail, and telephone room reservations.
Sells rooms and other hotel products to prospective guests.
Settles and collects payments from guests and ensured that all monetary transactions are right.
Participated in formulating selling strategies of the accommodation side of the hotel.
Facilitated in making sure that student trainees were given instructions and knowledge that is accordance to the hotel's standards.
December 2012 to January 2013
Crown Regency Resort and Convention Center Boracay Philippines (On the Job Training)
Spent 600 hours of training in the establishment specifically in the kitchen department, and was assigned to the different stations like the hot, pastry and pantry stations and gained large amount of learning and experiences.
Education:
June 2009 – April 2013
ABE International College of Business and Accountancy, Tacloban Campus
Bachelor of Science in Hotel and Restaurant Management
Graduated magna cum laude, April 2013
Major Subjects included: Food Preparation and Management, Meal Management, Front Office Operations, MICE Management, Housekeeping Management, Facilities Planning and Design, Tourism Planning, Food and Service Operations, Foreign Language (German).
Completed the research component of BSHRM in the final year entitled: Quality of Life and Job Performance of Abuyog LGU Employees. The study received good results and gave tremendous amount of experiences.
Activities: College Debate Team (Officer), HRM Republic (Officer S.Y-), Hospitality Law Class (President S.Y-), Organizing Committee (Seminars, Trainings, and Outreach Programs S.Y 2011 to 2012).
REFERENCES
Jenelyn V. Garcia, CPA, ABE International College of Business and Accountancy (DEAN) -
Ms. Kat Talaron Ambassador in Paradise Resort Boracay (Front Office Manager) -
Mr. Andrew Smith, Castle Hill Resort and Spa (General Manager) - or -,-
Ms. Ma. Jeunessa Korinna Agustin JPMorgan and Chase (Team Leader), -
Ms. Eureska Canlas ECE Consulting Group (Supervisor), -,-
