J OHA NNA MA RI E G. NI E VA
18 A Monarch st., BF International | Las Pinas City | - |-
OB JEC T I VE
To utilize analytical skills with a growth oriented company where organizational objectives will
provide opportunities for advancement.
EM P LO Y MEN T H IS TO R Y
Risk/Fraud Analyst | William Hill Group
Bonifacio Global City, Taguig
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Accounts and document checking
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Email, chat, and phone support
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Customer profiling
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Ensures that the defined quality of each output is
achieved whilst adhering to time constraints
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Organizes quality reviews to ensure that the output is of
desired standard
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Ensures quality delivery by managing time, cost, and
deliverables
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Fraud prevention, checking for any fraudulent activities
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Prevention of money laundering
Customer Service Representative | ACS Xerox
Oct 2013 – November
2015
May 2012 -Aug 2013
MOA, Pasay
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Driving the efficiency and effectiveness of the claiming process
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Checking health coverage of accounts/customer
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Providing customer service for health insurance customers
Volunteer Nurse | Philippine General Hospital
Manila
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Emergency Room nurse
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Ambulance nurse
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Attend to patients and provide nursing assistance
Dec 2011 – June 2012
EDUCA T IO N
University of Perpetual Help System Dalta |Las Pinas
BS Nursing
2009 to 2011
De La Salle Health Sciences Institute| Dasmarinas, Cavite
BS Nursing
2007 to 2009
REF ER ENC ES
Jobien Rexell Regalado
IT Infrastructure Manager
United Health Group
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Kristine Reyes
Risk Analyst – Tier 2
William Hill Group
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Nerissa Nicdao
Clinical Instructor
University of Perpetual Help System Dalta
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