Jonathan Garcia Goc Ong

JONATHAN GOC-ONG PROJECT MANAGER / VIRTUAL ASSISTANT MANAGER / RECRUITMENT SPECIALIST / TSR / CSR CONTACT PROFILE PHONE: - - (US LINE) Greetings! EMAIL:- WEBSITE: https://5f4b3049cedf7.site123.me/ I have been in the Business Process Outsourcing Industry for more than 10 years and worked formerly as a Team Leader in a Healthcare account. My expertise are the following: Leadership, Project Management, Sales and Billing, B2B and B2C support staffing, Marketing and a lot more. I have attended some Management training and seminars, support and engagement facilitation, Management and Marketing meetings, programs and workshops and a lot more. I also believe in the value of Teamwork, Leadership and Commitment as we deal with the organization and structure. I also believe that learning is a never ending process, and if in case I am not familiar with the skills set I need to acquire, I am very much willing to be trained and learn and help you acquire the result that you need. Being in this industry I believe there is always room for improvement and ensuring that I will be applying the best of my ability to reach our goal. My managers and director can provide you detailed information about how I worked with them and how I helped the company to grow. I am also a self-driven, assertive type of person and I can work on with no or minimal supervision and team player. I always make sure that transparency, integrity and resolution are the key to a successful partnership. I do not work as an SKILLS Language and Grammar Billing and Sales Customer Service Project Management Training and Development Recruitment and Staffing Technical Support Assistant Bookkeeping employee but I always envision myself as the owner of the company in every organization because my perspective in life is I need to make sure that my business becomes successful with the right people, right decisions and right strategies. I also know some platforms, CRMs, dialers and other tools that can help manage the business. I have also people who can help us reach our target market that can help either in terms of Marketing and Recruitment, Business Proposals and Project partners. As we grow, the idea and knowledge information we will build can help not only the business but also some opportunities that can help people and the project development. I hope you will consider my application. Thank you for the opportunity and wishing you success. I am looking forward to hearing from you soon and I hope we both share success together. CHARACTER REFERENCES LORI JEAN PICKLES ACCOUNT MANAGER SFS / AUDIOLOGY - BRYAN SERRANO OPERATIONS MANAGER – UNITEDHEALTHCARE - SHEILA SANDERS DELA VEGA OPERATIONS MANAGER – INTEGRITY STAFFING SOLUTIONS - “Always deliver more than what is expected.” Larry Page - Co Founder of Google EDUCATIONAL BACKGROUND PANGASINAN STATE UNIVERSITY 2007 - 2011 Dean’s Lister for 4 years and President of Hospitality Management for 3 consecutive years, Achievers and gained experience in Hospitality Management Curriculum, Psychology Achiever. Dagupan City National High School 2003 - 2007 Student Council Awardee for 4 consecutive years, Journalist of the Regional Division – Region 1 Philippines, Honorable Student for the entire Secondary Education. WORK EXPERIENCES TEAM MANAGER – / SFS AUDIOLOGY NOV 2019 - APR 2021 Team Manager of Virtual Assistant in the Philippines and Analyst for Healthcare Industry, Conduct Coaching and Monitoring, Training and Data Analyst for Sales and Marketing. ASSISTANT TEAM MANAGER – TRAINER - Training and Development / UHG UnitedHealthCare OCTOBER 2018 – JULY 2019 Leadership and Training Development Assistant for new hires and Subject Matter Expert on Operations, Medicare Part D Prescription Drug Plan Supervisor and National MedTrans Appointment Booking Assistant Coach SR. TECHNICAL SUPPORT REPRESENTATIVE / ORACLE CMS JANUARY 2014 – SEPTEMBER 2018 Senior Tech Support Analyst for AT&T and Sprint, Billing and Support both for Prepaid and Postpaid Plan. Subject Matter Expert for coding and marketing and also dealt business account B2B and B2C up to C-level Management. CUSTOMER SERVICE SPECIALIST / SITEL- Baguio City DECEMBER2011 – DECEMBER 2013 Customer Service Representative at GreenDot and handled different banks like AARP Cards, GreenDot MoneyPak, and etc. Also handled different merchant inquiry like RadioShack, Walmart, etc. Sales and Billing and offering VIP cards across US residents/consumers. RECRUITMENT SPECIALIST / FARMOUT CENTRAL INTOUCH AUGUST 2009 – DECEMBER 2011 Recruitment Specialist of Integrity Staffing Solutions both for Voice, Chat and Email Support. Assisting applicants on the entire recruitment process, scheduling appointment, compensation and benefits ; also conducting initial interview via support channels (email, chat, phone calls). Also handled different LOB in the company MediaCorp TV and Radio Connect Singapore Supervisor and Analyst and Transcriptionist for a medical account. This is to certify that the information provided is true and correct to the best of my knowledge and beliefs.