Jordan Zipagan

 Jordan Zipagan Experience Peak Support Global Enterprises Senior Team Leader • Nextdoor April 2022 – Present Team Leader • Nextdoor March 2020 – April 2022 Trainer • Nextdoor January 2020 – March 2020 Associate • Nextdoor April 2018 – March 2020 Arvato Corporation Customer Service Representative | Search Advertising Specialist • Bing Ads February 2015 – January 2018 The Results Companies Customer Service Representative • SiriusXM June 2013 – January 2015 Sitel Philippines Customer Service Representative • Cricket Wireless November 2010 – September 2011 Education Technological University of the Philippines, Manila Campus Bachelor of Science in Architecture School Year:- Leadership As a Senior Team Leader, I am responsible for managing my own team and overseeing two LOBs. Provide leadership and guidance to direct reports, SMEs, Assistant Team Leaders, and Team Leaders within that said LOBs. Manage and review operational reports to understand the performance of all team members (Attendance, Client KPIs, and any internal Metrics), and ensure all requirements are being met. Participate in cross-functional meetings to review information received from operational support functions - Training, Quality, Analytics, IT, and partner to define action plans that will resolve issues and drive continuous improvement. Attend and at times lead business reviews with the client. References Available upon request Blk 3 Lot 2 Phase 2A, Metro Royale, Burgos, Rodriguez Rizal - -