Josephine Ambiya

JOSEPHINE AMBIYA TEAM LEADER Work Experience Professional Summary Influx Inc. I am currently working remotely as a full-time Team Leader in Influx Inc., a customer support company based in Australia. I manage a team of 20+ people and successfully maintain relationships with 16 clients with less than 10% churn rate per year. Team Leader | 2019 - present - Managing 20+ employees and 16 clients in the company, giving training for existing and new employees, communicating with clients, on-board new clients, building teams for new clients. reporting and maintaining quality of agents. Project Manager | 2018 - 2019 - Closing deals with prospective clients, managing trial service, building teams for long term service, remediating churning clients, improving service for clients. Onboarded 15+ clients in almost 2 years. Areas of Expertise Customer support, team management, roster management, training, research. Strike Team |- - Contributing as an agent for new prospective client in trials, learning new client's product/service in 3-7 days, delivering impressive customer support to convert prospective clients into paid service. Successfully serviced 30+ clients. Client Captain | 2017 Reach me at: Email:-Phone Number:- LinkedIn: Josephine Ambiya - Leading a team of agents for 1 SaaS (learning management system) client, giving training for new agents, creating weekly employee quality assessment. Customer Support Agent |- - Giving high quality and quantity of customer support for SaaS and eCommerce clients Plant Biology Laboratory ITB Lab Assistant | 2014 - 2015 - Graded papers, gave instructions, and planning experiments for Bioengineering students in their 2nd year of university. Academic History Bandung Institute of Technology Biological Engineering | July 2011 - April 2016 B.Eng in Biological Engineering. Focused on maximizing the productivity of active compounds found in plants.