Joy Genova

JOY Soniega GENOVA Present Address: Purok 4, Lower Fairview, Baguio City Provincial Address: Basca, Aringay, La Union CP#:-- Objective: To apply in any position where I can enhance my knowledge and show my abilities not only for my personal growth but also the fulfillment of company’s goal. Personal Data: Gender: Female Date of Birth: December 16, 1983 Place of Birth: Naguilian, La Union Nationality: Filipino Age: 33 Height: 5’1” Status: Married Skills: COMPUTER LITERATE (Microsoft Office), PC troubleshooting, Background with AutoCAD, Programming language (C++, JAVA) Qualifications Can work independently and with minimum supervision; can work effectively with a team; hardworking; patient and willing to learn. Working Experience: BAYAN TELECOMMUNICATIONS INC:On the Job Training February 3- April 4 2004 Cubao, Quezon City ACCENTURE Inc: BPO – Data analyst November 7, 2005 to June 15, 2012 Cubao, Quezon City Sitel Inc.BPO – Customer Care Representative October 31, 2012 to April 17, 2014 Baguio city Convergys IncBPO – Customer Care Representative July 29,2015 to Present Responsibilities in ACCENTURE: Ensures all provider information is accurately recorded to provide for proper reimbursement and member access. Communicating and routing database maintenance/update issues to onshore counterparts for resolution. Performs accurate and timely baseline demographic transaction updates in provider system applications in support of claim adjudication and Doc Findr. Develops and maintains standards for database integrity, corrective actions, database alignment, and manage communication processes with other departments regarding database improvements. Responding to onshore inquiries and requests with regards to assigned accounts Mentor new/inexperienced members of the group Responsibilities in Sitel: Ensures all customer will get there product delivered properly Assist customer to there online shopping. Walk through customer how will they process there online purchase as well as how can they track it to ensure it will arrive to the desired date & time. Assist customer return or replace there product if its damage, wrong item or wrong size. Responsibilities in Convergys: Assist customers with there Directv billing concern Ensures that will get the best programming that they deserve & afford Ensure to provide best customer service Educational Background: Tertiary: AMA Computer College-La Union City of San Fernando, La Union- B.S. Electronics and Communications Engineering AMA Computer University- Quezon City Project 8, Quezon City 2003 - 2004 B.S. Electronics and Communications Engineering Trainings & Seminars: Radio BroadcastingNovember 2003 AMA Computer University Digital Signal ProcessingDecember 2003 Baguio City Introduction to ProgrammingAugust2007 – September 2007 using JAVA UPITTC Self LeadershipMay 2011 Accenture Inc. Bigger PictureFebruary 2012 Reference Characters: Marnelli N. Marasigan Accenture Inc- Christian Dayco Accenture Inc- Erwin de Guzman Accenture Inc- I hereby certify the above information are true and correct to the best of my knowledge. Joy S. Genova Applicant