Juan Canon

I provide a well-rounded Virtual Assistant service. I am skilled in:

• Answering emails with quality via Zendesk and Freshdesk

• Understanding Zendesk's back-end configuration (i.e. triggers, macros, tags)

• Understanding how e-commerce works

• Resolving BBB complaints

• Resolving Stripe and PayPal disputes

• Handling PayPal's Messages From Buyers

• Managing online courses via Teachable

• Preventing fraud purchases using Sift Science

• Independently managing Shopify stores

• Leading, training, and coaching a team to ensure the members are hitting their KPIs

I am also a Graphic Designer. I am skilled in:

• Creating an aesthetically-pleasing logo

• Illustrating (vector) a cartoon or anime

• Creating a minimalist poster or card design

• Turning an image into a vector

• Editing a photo (raster)