Juan Canon

Juan P. Canon Jr. https://www.linkedin.com/in/johncanonjr/ https://www.behance.net/juancanonjr Email:-Skype: juan.perez.1990 Davao City, Philippines 8000 WORK EXPERIENCE: 1. Six Eleven Global Services http://sixelevencenter.com/ Role: Escalation Chat Support Tools: LivePerson and company’s CRM platform    June 2012 - June 2015 Customer Service and Technical Support for a US-based VOIP Company Promoted to Escalation Support 2. Freelancer Role: Remote Email Support Tools: Skype and company’s email and CRM platform   October 2015 - February 2017 Customer Service and Technical Support for a US-based e-commerce platform 3. Awesome OS https://www.awesomeos.com/ Role: Email Support Tools: Zendesk, Slack, Salesforce and company’s CRM platform   September 2017 – May 2019 Customer Service and Technical Support for a US-based e-commerce platform 4. VXI Global Holdings BV - Davao https://vxi.com/ Role: Inbound Phone Support Tools: Company’s CRM platform   July 2019 – Mar 2020 Customer Retention Specialist for a US-based Telco Company 5. Upwork Freelancer https://www.upwork.com/ Role: Remote Email Support Tools: Zendesk, Shopify, Slack, Salesforce, Google Workspace, Teachable platform, BBB platform    Apr 2020 – Present Customer Support for a US-based e-commerce platform Promoted to Team Lead in July ADDITIONAL SKILLS: Graphic Design Portfolio: www.behance.net/juancanonjr    Logo Design Vector Illustration Photo Editing