Juan Nicolas Cardona Hernandez

Expert in customer services with a background of more than 5 years working for big companies (Qatar Airways, T-Mobile Team of experts, At&t), in different types of environments (Chat, voIP, personalized)

I have excellent skills, on email support, chat support and phone support, which I have acquired from my previous work experiences. I also have developed advanced soft skills obtained as a Cabin crew for an International 5 star Airline.

I am also skillful on Microsoft Excel and Google Spreadsheets and made Expense and Income reports when I worked as a Team Manager (Supervisor) for T-Mobile's Team of Experts.

I can work with less supervision and provide satisfactory results.

The following are some of the things I can do for your company:

Solve issues of your customers by having an excellent interaction.

Building strong Customer Relationships

Appointment Confirmations

Appointment Setting

Follow-ups

Data Entry

Expense Reports (through Microsoft Excel / Google Spreadsheets).

I can communicate fluently in English and Spanish.

If you want you may provide a script and I will follow it all throughout, or if you prefer,I may also provide a script that I can use which is suitable for the task - with your previous approval.

I'm 100% ready to assist you and your customers with the best of me and my work.