Judith Chinonye Akuazaoku

I am a rockstar experienced and highly skilled administrative and virtual assistant. With over 4 years of experience providing administrative support in office management, customer service, copywriting, Administrative, data entry and virtual assistant, I have a track record of quickly and efficiently completing tasks.

With high proficiency in G-suite, project management tools, CRM systems and social media platforms. I have strong communication and interpersonal skills, which makes me adept at handling customer inquiries and resolving issues promptly. Highly committed to providing the highest level of customer service and administrative support.

I have a wealth of experience in brand representation, calendar management, CRM software, lead generation, customer retention, creative thinking, Data management, Scheduling, Figma, problem-solving, data entry, call centre procedures, coordination, structuring prices, planning and networking. I have developed communication strategies for major initiatives impacting customers, delivered marked improvements in customer acquisition, retention, and engagement, tracked service statistics, reported on findings, and leveraged data to optimize strategies.

Also, I am an excellent teacher and coach, having taught the sales team how to connect with customers and build long-term productive relationships. I have directed and coordinated activities involving sales of manufactured products, answered clients' questions and presented product value propositions to promote purchases.

Additionally, I have worked as a contact centre consultant, where I settled insurance claims, engaged with customers to understand and resolve issues and answered product questions. I have provided solutions, recommendations, and replacements with empathy and positive feedback. Also, I monitored and resolved product and service issues promptly, researched assistance requested and offered accurate information to resolve issues and de-escalated customer complaints using specialized communication techniques.

Judith is a creative problem solver, a team player and committed to providing excellent customer service. I am an asset to any organization.