JUDITH
CHINONYE
J AA K U A Z A O K U
(--Oriwu Street, Ikota,
Lagos Nigeria
PROFESSIONAL SUMMARY
I am an organized and detailed-oriented administrative and virtual assistant with
over 4+ years of experience providing administrative support in office management,
customer service, copywriting, data entry and virtual assistant. I have a track record
of quickly completing tasks accurately and with efficiency. I am proficient in G-suite,
project management tools, Ms excel, CRM systems and social media platforms. With
my strong communication and interpersonal skills, I am adept at handling customer
inquiries and resolving issues promptly. I am committed to providing the highest
level of customer service and administrative support.
SKILLS
Brand representation
Data entry
Administrative support
Structure prices
CRM software
Planning
Workflow processes
Networking
Customer retention
Trello, Asana & Slack
Creative thinking
Records administration
Plan sales
Data management
Problem-solving
Manage correspondence
EXPERIENCE
GENERAL VIRTUAL ASSISTANT, UPWORK- FREELANCE, Oct 2022 ‐ Current
Established communication strategies for major initiatives impacting customer
experiences.
Negotiate Contract terms with internal and external business partners
Tracked service statistics, reported on findings, and leveraged data to optimize
strategies.
Researched assistance requested and offered accurate information to resolve issues and
respond to inquiries
Ensured effective contract administration through records management and compliance
with procurement
Directed and coordinated activities involving sales of manufactured products,
services, commodities, real estate, and other subjects of sale.
Contact Center Consultant, HR INDEXX (First Bank of Nigeria), Aug 2020 ‐ Dec 2021, Lagos
Answered clients' questions and presented product value propositions to promote
purchases.
Investigated product concerns and communicated with departments to understand
customer issues.
Met sales and revenue goals through cold-calling and customer rewards programs.
Settled insurance claims and escalated questionable applications to fraud
departments for further investigation.
Engaged with customers to understand and resolve issues and answer product
questions.
Customer Service/ Electronic Service Specialist, PHILLIPS OUTSOURCING NIG. LTD. (FIRST
BANK of NIGERIA),Jul 2017 ‐ Aug 2020, Lagos
Provided solutions, recommendations, and replacements with empathy and positive
feedback.
Monitored and resolved product and service issues promptly.
Researched assistance requested and offered accurate information to resolve issues
and respond to inquiries.
De-escalated customer complaints using specialized communication techniques.
Met productivity and quality goals to achieve KPIs and deliver excellent customer
experiences.
Directed individuals on the usage and benefits of self-service tools.
Front Desk Receptionist, ExxonMobil PRODUCING NIGERIA UNLIMITED (Graduate Intern),
Jul 2014 ‐ Jul 2015,Lagos
Relayed messages promptly to the proper parties.
Typed and proofread correspondence, memos, and meeting minutes.
Received and distributed mail and documents.
Resolved customer and guest complaints.
Coordinated schedules and appointments using Microsoft Outlook and Google
Workspace.
Resolved guest and staff issues independently by using strong organizational, conflict
management and decision-making abilities.
EDUCATION
UI/UX Design (In View)
UDEMY
Digital Marketing
UDEMY
Certification, IT Support Fundamentals
COURSERA
Training, IT Support
DIGITAL WITCH SUPPORT COMMUNITY
Certification, Project Management
HAVARD MANAGE MENTOR
Certification
NATIONAL YOUTH CORPER SERVICE (NYSC)
Bachelor of Library Science, (Second Class Upper Division)
IMO STATE UNIVERSITY OWERRI
COMMUNITY SERVICE
Volunteer, Global Diaspora Confederation,
Dec 2022
Feb 2022
Dec 2022
Nov 2022
Sep 2014
Jun 2014
Nov 2012