Julie Mae Espinosa

Julie Mae Espinosa Virtual Assistant- Philippines - About me Female 20 Single 9 November 2002 4 ft. 11 in. Filipino Calamba City, Province of Laguna. 86 lbs. Roman Catholic Experience Technical Support Representative Feb 2022 - Oct 2022 Concentrix Philippines (OPTUS) 8th-12th floor Northgate Cyberzone Vector 1 bldg. Filinvest Alabang, Muntinlupa, 1781 *Respond to customer inquiries *Access tools to look up customer and product information and availability *Strive for quick and accurate complaint resolution Communicate effectively and understand customer from diverse backgrounds *Turn service conversation to a growth conversation to meet metric and quota Senior Customer Service Representative Oct 2022 - Dec 2022 iQor Philippines (T-MOBILE) Ground floor, The Core, SM City Santa Rosa Laguna, 4026, Santa Rosa , Philippines *Build andmaintain business relationship with clients *Handle complex dispute and provide long term resolution *Follow guidelines and meet individual and community metrics and quota *Support trainees during Nesting Period *Complete all deliverables on a fast-paced environment Virtual Assistant DTI Management Alexandria, Virginia *Fulfill tickets depending on its delivery method *Contact and respond to DTI members with ticket inquiries and requests *Accept inbound calls / emails from vendors/marketplaces *Communicate with on-shore team for real time and urgent assistance *Adapt to a US time schedule *Train for all process including fulfillment, processing and cancellation Jan 2023 - present Education Tertiary Bachelor of Science in Nursing Saints John and Paul Colleges 1st Year College Undergraduate 2022 Secondary Science, Technology, Engineering and Mathematics Saints John and Paul Educational Foundation Inc. Senior High School Graduate 2022 Skills Organized Critical thinking Teamwork Communication Resilience Meeting deadlines Reference Nich Sothy Director - DTI Order Management at Ticket Evolution-Eujean Pellas Team Lead - DTI Order Management (Cancels)-Jin Morales Team Lead - DTI Order Management (ECC)-