Kamal Wright

 CURRICULUM VITAE Kamal Abdullah Wright Mobile: - Email:- Objective: I am looking for a challenging job so I can utilize my talents and knowledge. I want to learn grow with the company. My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. Characterises of good customer service: It is meeting the needs and desires of any customer. Going the extra mile. Begin polite Begin Professional Personalize the call Promptness HIGHLIGHTS ___________________________________________________________________ Customer oriented Goal oriented Clear communication skills ______________________________________________________________________________ Work Experience: ANI CARGO LIMTED ( 2007 - 2009 ) I worked as a Accountant clerk and dispatch. I call this clients or fax requesting the required amount of funds to clear their shipment at the wharf. I will receive cash or cheque and submit it to the Accountant. However at times will be go and pay for shipment in the very busy periods. Acs A Xerox Company ( 2009 - 2011 ) Xerox Group is where my journey started as a customer care agent in the year 2009. Intense and robust training on all their CIS / CRM systems were mandatory in weekly training. Regular product training, new promotional training, and individual evaluation, side by side coaching were implemented to ensure representatives maintained an increase in knowledge across the board. This was my first experience making calls and responding to the customer via chat simultaneously managing and processing 100+ incoming calls daily. Phone sales and retention ( Upwork ) Remote 2013 These firms provide traders with training and the opportunity to trade firm capital, receiving a cut of the profits in exchange. It can be a lucrative business, but also a tough one. Customer Service Representative | InCall ( Upwork ) Remote 2014 Taking incoming calls and or email providing customers with locations of items they have ordered educating them on the terms and conditions how to take advantage of the trial period, and how long is the shipping time. Records Retrieval Specialist ( Upwork ) Remote 2015 - 2017 I called Medical facilities across America in pursuit of clients medical records, billing records, and Diagnostic Imaging. Calls are made after Hippa compliance/subpoena is obtained. I notate every whatever information attained from the custodians and a follow-up will be made within a week if no one could not be reached. Education & Qualification English Language Information Technology Electrical Technology Technical Drawing. Level 2 Certificate in Customer Service. Customer Service Develop Effective Communication skills Tone of Voice Volume Pace Knowing the customer Calming Irate customer Diploma in Architectural Drawing Learning CAD software Basic Design Scaling 2D design floor plan 3D sectional drawings Foundation drawing Hobbies: I like to socialize and engage in constructive conversation and or forums. Reading, and planning for the future.