Kambanda Ronald Nicholas

CURRICULUM VITAE: PERSONAL DETAILS NAME : KAMBANDA Ronald Nicholas DATE OF BIRTH : 31st AUGUST 1987 MARITAL STATUS : SINGLE NATIONALITY : RWADAN Mob Tel : - / - Email : - PROFILE I am motivated, passionate, result oriented person able to work under minimal supervision so as to meet deadlines in the working environment. In addition to the above, I am analytical, team player, able to work across departments and someone who takes on duties keenly and responsibilities assigned with good interpersonal and communication skills. PERSONAL SKILLS AND COMPETENCIES: 1. Excellent knowledge in using Microsoft office packages including excel, word, outlook, PowerPoint. 2. Well versed with use of the internet 3. Oracle and other applications such as Ipacs, QuickBooks to mention but a few. EMPLOYENT HISTORY AND TRAINING DATE JANUARY 2013OCTOBER 2013 EMPLOYER Airtel Rwanda/ISON BPO POSITION Customer care agent RESPONSIBILITIES 1. Respond to daily clients’ complaints/issues on all Airtel products and services, solve them in the shortest time possible and make reports on all the received calls. OCTOBER 2013 – JUNE 2014 Airtel Rwanda Billing and provisioning executive 1. Timely provisioning of corporate customers on Airtel services on a monthly basis and also ensure timely billing with EBMs, and dispatch of invoices to the customers. 2. Solve any bill disputes and any related complaints OCTOBER 2013 – MARCH 2017 Airtel Rwanda APRIL 2017 TO DATE HOTEL HILLTOP & COUNTRY CLUB July 2009 RDB 1.Ensure customers pay the monthly bills on time 2. Work closely with the enterprise team to vet new customers and reduce fraud cases 3. Reduce bad debt through stringent collections strategies such as site visits, phone calls, and reminder messages among others. 4. Book payments deposited on all bank accounts through oracle system (accounting system) among others and do customer statement reconciliations. 5. Assist in monthly bank reconciliations (BRS) for all banks used with the finance team. 6. Receive cheques from customers, issue receipts of payment and ensure bounced cheques are returned to customers to issue new ones. 1.Ensure Bank reconciliations are done Accounts 2.Ensure correct and timely billing with receivables officer/Reser EBMs 3. Reconcile accounts and do a daily vations follow up with the recovery team on bad office debtors as well as current debts. 4. Report on status of accounts receivable accounts. Internship 1. Internship at RDB, where I did data entry Credit and collections executive on SMEs in Rwanda onto the World Trade Organisation website and trained business owners on how to maximally use it. January 2007 World bank Under the supervision of RDB Research on SMEs in Nyagatare district 1. Carried out a market research and data collection on a wide range of small and medium enterprises operating in the district of Nyagatare and compiled all the information to submit to the Import and export promotion arm of RDB. EDUCATION Period Institution Award 2016 to date- Mt. Kenya university Makerere University BBM St. Mary’s Kitende St. Mary’s Kitende UACE Certificate UCE certificate PLE Certificate St.Savio Junior School LANGUAGES LANGUAGE English French Kinyarwanda SPEAKING Very good Fair Very good WRITING Excellent Fair Very Good Hobbies Sports, Music, Dance, Travelling and Reading. REFEREES Name Occupation INGABIRE ROWENNA BILLING AND PROVISIONING MANANGER-AIRTEL MRS LINDA MUTESI HEAD MARKETING DIVISION/TOURISM RDB Telephone - - - NTIHANA GILBERT CREDIT AND COLLECTIONS MANAGER-AIRTEL KAMANDA DAVID DIRECTOR AND OPERATIONS MANAGERGOODTIMES AFRICA RWANDA - I declare that the information given above is correct to the best of my knowledge KAMBANDA RONALD NICHOLAS