Karla Rioveros

WORK EXPERIENCE SYKES ASIA, INC., GLORIETTA 1 Glorietta BPO 1 Office Tower, Hotel Dr, Ayala Center, Makati, Metro Manila, Philippines February 2018 – September 2019 Technical Support Representative (Voice/Chat/Email), World’s Largest Search Engine September 2019 – February 2020 Subject Matter Expert KARLA CIENE R. RIOVEROS TEL.: - EMAIL:-ADDRESS: 237 MARIMEL RD., LAMBAKIN, MARILAO, BULACAN OBJECTIVE Seeking a position where I can utilize my communication and management skills to improve customer satisfaction. SKILLS & ABILITIES     Strong exposure to Microsoft Office, Google Docs, Google Sheets and Google Slides Fluent in English and Tagalog Working understanding in managing events and employee engagement programs. Root-cause Analysis application in managing teams February 2020 – Present Team Leader WIPRO LTD., ETON CENTRIS Building 1 7th Floor Eton Cyberpod One Building, Eton Centris, EDSA corner Quezon Avenue, Quezon City Philippine 1100 August 2016 – July 2016 Technical Support Representative (Voice/Email), Harman Lifestyle Division Board Member, Employee Engagement Group EGS, ETON CENTRIS Building 3 Eton Cyberpod Three Building, Eton Centris, EDSA corner Quezon Avenue, Quezon City Philippine 1100 August 2015 – August 2016 Customer/Technical Support Representative (Voice), Telecommunications Account EDUCATION UNIVERSITY OF SANTO TOMAS ESPANA, MANILA College of Commerce and Business Administration, Major in Marketing Management Undergraduate,- ST. MARY’S COLLEGE OF MEYCAUAYAN MEYCAUAYAN, BULACAN High School Graduate,- REFERENCES OMAR REGENTE TEAM LEADER, WIPRO LTD. Contact number:- 2 KARLA CIENE R. RIOVEROS TEL.: - EMAIL:-ADDRESS: 237 MARIMEL RD., LAMBAKIN, MARILAO, BULACAN GLENJIL LANTING TEAM LEADER, WIPRO LTD. Contact number:- ANSEL CAMPANER SUBJECT MATTER EXPERT, SYKES ASIA, INC.