Kathrine Rose Mendoza

Kathrine Rose Mendoza #7 Bernardo Compound, Palasan, Valenzuela City Email:-Skype ID: live:erinmendozaerin Career Objectives I am an experienced Customer Service Representative/Virtual Assistant both from office and home based companies, who is continuously seeking for a customer service or virtual assistant position where I can expand on my experience and utilize the said experience to increase both customer satisfaction and the company’s overall reputation. Summary of Qualifications Expert in Customer Service. Expert in E-Commerce Virtual Assistant Experienced Appointment Setter and Sales Insurance Pre-qualifier (outbound campaigns) Highly trainable. Has congenial personality. Has ability to stay calm in complicated situations. Tolerant and patient. Can work on a flexible schedule. Has passion for learning. Has a working laptop with an Intel Core i3 CPU with 4GB RAM, a working headset with mic, and a stable 5 Mbps internet connection. CRM Software Used Shopify / Oberlo / Ali Express Zoho Mail / Private Email Zendesk Facebook Manager Wordpress Live Agent Live Chat LivePerson/LiveEngaged Cloud 9 Citrix Magento Sentry Help Spot YTEL Employment History The Viral Gadgets (E-Commerce) Position: Virtual Assistant / Customer Support Representative Interval: January 2018 to March 2018 Responsibilities: Maintains customer records by updating account information. Answers customer’s queries regarding product information and promos thru live chats and emails. Provides and tracks information about customer’s packages and/or ordered items. Processing orders in Oberlo and Ali Express. Uploading tracking information. Posh Fit Boutique (E-Commerce) Position: Virtual Assistant / Customer Support Representative Interval: June 2017 to December 2018 Responsibilities: Maintains customer records by updating account information. Answers customer’s queries regarding product information and promos thru live chats and emails. Provides and tracks information about customer’s packages and/or ordered items. Order Fulfillment in Oberlo and Ali Express. Importing/Editing/Overriding products on the store. Uploading tracking information. Boho Baby Apparel (E-Commerce) Position: Customer Support Representative Interval: January 2017 to May 2017 Responsibilities: Maintains customer records by updating account information. Answers customer’s queries regarding product information and promos. Provides and tracks information about customer’s packages and/or ordered items. Processing orders in Oberlo and Ali Express. Uploading tracking information. INFINIX MEDIA Position: Outbound Agent (Home based) Interval: July 2016 to September 2016 Responsibilities: Pre-qualify customers for health insurance enrollment. Receives Incoming calls from customers who wants to enroll for health insurance. Netuck, Inc. Position: Virtual Assistant (Home based) Interval: September 2015 to June 2016 Responsibilities: Manage client’s spreadsheets. Maintain the client’s calendar and set up meetings Prepare and send out e-mail newsletters Send out requested information to customers and clients through VoIP calls or emails. Clearance.co US Online Shopping Account Position: Customer Service Chat Support (Home based) Interval: February 2013 to December 2014 Responsibilities: Maintains customer records by updating account information Provides and tracks information about customer’s packages and/or ordered items. Provides billing information Engage To Sell, Inc. Car Dealership Accounts Position: Customer Service Chat Support (Home based) Interval: March 2012 to January 2013 Responsibilities: Interact with customers to provide and process information in response to inquiries and concerns about their desired vehicles. Getting customer’s contact information for possible sales lead. Setting up of appointment for maintenance and repairs for customer’s vehicle. Teleperformance (Quezon City) Telco Account (AT&T UVERSE) Position: Technical Support Representative Interval: October 2011 to March 2012 Responsibilities Diagnosis and resolve technical hardware and software issues involving internet connectivity, IPTV, and VoIP. Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username and password problems, verifying proper hardware and software set-up, power cycling equipment, assisting while navigating around application menus, and troubleshooting email issues. Convergys Philippines Inc. Telco Account (AT&T UVERSE) Position: Technical Support Representative Interval: March 2011 to September 2011 Responsibilities Diagnosis and resolve technical hardware and software issues involving internet connectivity, IPTV, and VoIP. Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username and password problems, verifying proper hardware and software set-up, power cycling equipment, assisting while navigating around application menus, and troubleshooting email issues. NCO/RMH Teleservices Inc. Telco Account (T-Mobile) Position: Customer Support Representative Interval: July 2009 to February 2011 Responsibilities: Maintains customer records by updating account information Provides information about customer’s prepaid and postpaid accounts. Billing Support. Assist customers in activating and registering their sim cards, phone numbers and mobile phones. Seminars and Trainings Informatics Professional Development Center Informatics Valenzuela City Finishing Course for Call Center Agent January 03, 2009 to January 22, 2009 Education Has earned 2 years in Bachelor of Science in Civil Engineering. School: Technological Institute of the Philippines Cubao, Quezon City Date: June 2003 to March 2005 Personal Profile Nickname:Kath Age:30 Birthday:September 25,1986 Birthplace:Palasan, Valenzuela City Status:Married SSS #:- TIN #:- Philhealth ID#:- PAGIBIG ID#:-