Katrine Ann Labor Galon

KATRINE ANN L. GALON CONTACT-- CAREER OBJECTIVES I am looking for a staff nurse position where I can bring in my nursing care skills and cross- cultural skills to provide nursing care to patients coming from different background, race, caste, creed and age. EDUCATION KEY STRENGTHS BACHELOR OF SCIENCE IN Has substantial understanding of basic High attention to details NURSING 2010 University of Southern nursing procedures Effective Analytical & Decision-making Excellent Client Management Skills skills Excellent communication skills Proficient in Microsoft applications Well-spoken, confident & personable Excellent Leadership and Interpersonal Compassionate & empathetic skills Flexible and very receptive to learning Possesses good stamina and patience Able work with minimum supervision Strives for continued excellence Philippines Foundation Cebu, Philippines SECONDARY EDUCATION 2004 University of the Philippines Highschool EXPERIENCE Cebu, Philippines MEDICAL-SURGICAL WARD STAFF NURSE University of Cebu Medical Center (UCMed) | May 2019 - Feb 2020 COMPUTER SKILLS Microsoft Office Suite Canva SalesForce Sharepoint Ultimo Responsibilities include: o Providing nursing care to patients of different background & conditions o Facilitating hospital admissions and discharge orders and instructions o Establishing a compassionate environment by providing emotional, psychological, & spiritual support to patients and their significant others o Promoting a comfortable and therapeutic environment for the patients to create a safe environment that would aid in their faster recovery o Performing nursing procedures according to acceptable standards and hospital policies MYOB (e.g., Vital Signs monitoring, NGT Feeding, CBG monitoring, IV Insertion, Nebulization, Suctioning, Oxygen Therapy, Cystoclysis, Blood Transfusion) o Receiving endorsement as scheduled; giving comprehensive endorsement to succeeding nurse on duty, including all necessary data relative for continuity of care AWARDS o Unit dosing and medication preparation o Safely administering prescribed medications to patients and monitoring for side effects QBE 10/10 Global Recognition o Providing independent nursing interventions and Physician-ordered treatment nominee (2017) o Assisting the physician during treatment, examinations & procedures o Providing pre-operative and post-operative care to surgical patients QBE 10/10 Global Recognition o Facilitating transfer and endorsement of patients to the designated room or unit (e.g., Top 50 Employees of QBE Operating Room, Endoscopy Unit, Hemodialysis Unit, Intensive Care Unit) Philippines (2016) o Completing documentations, keeping, maintaining and updating patients' care records o Interacting with patients & family positively & ensuring patient satisfaction o Maintaining patient information secure & confidential STAFF NURSE TRAINEE University of Cebu Medical Center (UCMed) | May 2019 - May 2019 Training Curriculum included lecture, demonstration and return demonstration, written and skills evaluation, group reporting and exposure to different areas in the hospital. SEMINARS / TRAININGS / COURSES EXECUTIVE ADMINISTRATIVE ASSISTANT GO-VA inc. | Feb 2018 - May 2019 (1 year, 3 months) Responsibilities included: o Coordinating & managing projects & preparing & maintaining daily & weekly reports Exceptional Patient Experience (September 2019) o Developing & utilising filing and retrieval systems (SharePoint) o Assisting with recruitment & training of new and existing staff o Preparing contracts, performance appraisals, & other staff documents IV Therapy o Managing accounts such as patients' payment plans & account receivables (June 2019) o Creating advertising materials and Managing social media UCMed Enhancing Nursing Skills Training Program (May 2019) NDNQI® Pressure Injury Training Course Version 6.0 (May 2019) AA01.10- NIHSS-English Group A-V3 - 1st & 2nd Certification (May 2019) Upward Management (July 5, 2017) Emotional Intelligence at Work (July 4, 2017) Coaching Workshop (June 7, 2017) Agile Workshop (May 29, 2017) STAR Feedback (March 2016) SMART Goal Setting (March 2016) SERVICE MANAGER (ON SECONDMENT) QBE Global Shared Services Center (GSSC) | May 2017 - Jan 2018 (8 months) Responsibilities included: o Managing and supporting a team of 24 officers and overseeing day-to-day operations o Setting clear team goals, creating and implementing action plans to reach goals o Monitoring team performance and reporting on metrics, providing coaching and feedback and motivating team members SENIOR CUSTOMER SUPPORT OFFICER (EUROPEAN OPERATIONS) QBE Global Shared Services Center (GSSC) | Jul 2016 – May 2017 (10 months) Responsibilities included: o Acting as Subject Matter, supporting officers in processing New Business, Renewals, Mid Term Adjustments o Preparing & updating new & existing process Desktop Procedures (DTPs) o Performing quality audits & coaching officers with complaints & errors o Manage & facilitate training needs of existing officers & new hires UNDERWRITING ASSISTANT (EUROPEAN OPERATIONS) QBE Global Shared Services Center (GSSC) | Jul 2014 – Jul 2016 (2 years) Responsibilities included: o Providing support to Underwriters, Assistant Underwriters & Underwriting Assistants by doing Insurance processing (New Business, Renewals, Adjustments) o Facilitate New Hire, Cross & Process Update Training o Other responsibilities include: allocation of tasks, facilitating team huddles, Desktop Procedure Management, & team Point of Contact OPERATIONAL TRAINER UHG – Optum Global Services | Nov 2012 – Jul 2014 (1 year, 8 months) Responsibilities included: LEAN Training o Working with Operations & providing training on New Business Underwriting, Policy (October 2015) Administration and Health products orientation and new product releases o Developing training materials (Instructional Design) Presentation Suite (May 2015) o Supporting Projects that aim to improve training delivery TEAM COACH (UNDERWRITING COMMUNICATIONS) UHG – Optum Global Services | May 2012 – Nov 2012 (6 months) Responsibilities included: o Coaching & mentoring new hires during the nesting phase REFERENCES o Monitoring calls & providing feedback o Taking escalated calls Available upon request UNDERWRITING COMMUNICATOR UHG – Optum Global Services | May 2011 – May 2012 (1 year) Responsibilities included: o Conducting underwriting phone call interviews o Accurately documenting health information