Keerthi P Email-CRM Consultant Mobile No: -
Experience Summary:
Having 3+ years of total experience as a CRM Consultant.
Interacting with the user on day to day basis for timely closing of the tickets.
Resolving tickets as per service level agreement
Adding changes and transporting to the production as far the client new requirement
Entering Mails sent from Support team into CRM and Assigning a specific event for Sales representatives for Business.
Major Part is Web searching the Lead Details and Modify in CRM
Follow-ups the Previous Events to develop the business.
Searching Competitor Customer Details and tracking about their customers and setting up an event for those Customers to explain the features of our products.
Finishing the Targets in margin time.
Running Email Campaigns through Sendinblue tool.
Supporting Sales Reps with their requirements.
Training material and detailed documentation prepared for users for various processes and being monitored and updated on a continuous basis.
Consult and advise. In collaboration with the account/business leadership team, participate in the development of the overall customer strategy and service delivery expectations that drive customer retention and satisfaction based upon measurement and management of Service Level Agreements (SLAs). Recognize customer pain points and make recommendations on how best to leverage our product assets to solve their problems while achieving their goals.
Education:
B.Sc from Sri Krishnadevaraya University in 2007.
MCA from Sri Venkateswara University in 2010.
CRM Support Tasks :
Leads Management, Customer Management , CRM User Management – Setting Roles and Rights
Widget Management
Creating Filterview
Setting Up call assignments For Representatives
Data Bulk Import and Export
Roles and responsibilities:
Provide expert level assistance and support for conversions.
Track product management with regard to compliance and usage.
Provide assurance and oversight to customer implementations and changes/enhancements to the product portfolio.
Assist with global product issues, recovery, and client communication including after action summaries.
May at times manage medium to large sized products specific to the customer.
Drive revenue. Partner with the sales and solution architecture teams to identify and qualify leads on new features, enhancements, and/or full end-to-end solutions. Develop client portfolios that tell the customer story and which outline critical success factors, metrics for success, potential issues, and recommendations for mitigation and success.
Company Details :
Lumos Learning India Pvt Ltd
At Lumos, we offer engaging learning programs developed by expert teachers, caring parents, and innovative engineers to improve student achievement on state assessments. The Lumos StepUp program increases student learning outcomes by offering realistic assessment rehearsal along with path-breaking AI-powered remedial practice.
With our digital learning solutions, students are equipped with all the necessary resources to support all-year self-paced learning anytime, anywhere.
We pride in our ability to create custom solutions specifically designed to meet individual school districts’ needs. Using our standards-aligned learning programs, educators can help students succeed in high-stakes assessments and significantly improve school rankings.
Skills:
Experience in Creating Templates and Email Campaigns using Sendinblue tool.
Excellent word and PowerPoint skills plus a good working knowledge of Excel and Google Spreadsheet.
Good problem solving skills, able to grasp problems quickly and draw informed conclusions
Ability to focus on the stated problem and synthesize information and knowledge to achieve a solution.
High energy level, self-motivated, and with a proven ability to learn quickly, multi-task and work independently as well as part of a team.
Good financial awareness and ability to bring that to discussion/negotiations with key customer decision makers.
Flexible, willing and able to cope with change with the ability to work under pressure
Commercially minded, a good negotiator and strong influencing skills.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
High attention to detail and an ability to work well under pressure.
Strong interpersonal skills and ability to work well independently or within a team environment.
Regards
Keerthi Pratapagiri
