Khristine Anne Montenegro

KHRISTINE ANNE MONTENEGRO BASIC INFORMATION IT ANALYST As someone who can identify the need of clients and technological issues for effective solutions, I'm committed to high-quality service that ensures a positive output. I am a professional IT analyst and technical support representative with over 6 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent quality assurance support, creative problem solving and building customer and client loyalty. EDUCATION (2012- October 2014) Centro Escolar University, Makati Philippines Bachelor of Science in Hotel and Restaurant Management -) Centro Escolar University, Makati Philippines Bachelor of Arts in Hotel and Restaurant Management PERSONALITY HIGHLIGHTS Cheerful disposition Neat and well-organized Motivated by problem solving Independent worker Works well with deadlines Collaborative and efficient Willing to learn People oriented Good follower and honest CONTACT DETAILS 37 - I A. Luna Street West Rembo, Makati City Country khristinemontenegro@gmail. com Skype ID: - PROFESSIONAL EXPERIENCE Atos-XBS IT Helpdesk Analyst Provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. [24]7 Phil. Inc. Technical Support Representative for Bright House Network US. and Time Warner Cable US. Maintained High Quality Service throughout tenure. West Contact Services, Inc (Recently Acquired by Alorica) Technical Support Representative for Comcast Motivated and improved the technical service department and its members to propel them towards set goals