Khristine Borbe

 Assist the agents to ensure operational goals are met on a daily basis.
 Along with the supervisory responsibilities I also perform similar tasks as the agents like taking phone calls at a certain period of time.
At the end of each shift, completes all necessary reports for a supervisor’s review.
Retained customers’ memberships through utilization of sales tools and techniques.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.