Khristine Borbe

Khristine Tan Borbe 26 Sitio Dalig 2, Antipolo City--Position Applying For: - Customer Service Representative Sales Inbound Representative Objective: I intend to build a career at leading corporate of high – tech environment with committed and dedicated people whom I can share my skills in providing a world class customer service in terms of service and sales. I am willing to work as a key player in a challenging and creative environment. Professional Experiences:  Customer Service Representative Ceasars Entertainment Teleperformance February 2014 - July 2015  Assist the customers in checking their hotel reservations.  Assist the customers in booking their stay in the hotel.  Provide the customer the information about any special events that they are entitled to.  Process the promotions that was sent to the customers through their email or snail mail.  Assistant Team Leader / Mentor Sirius XM Expert Global Solution November 2012 – February 2013  Assist the agents to ensure operational goals are met on a daily basis.  Along with the supervisory responsibilities I also perform similar tasks as the agents like taking phone calls at a certain period of time.  At the end of each shift, completes all necessary reports for a supervisor’s review.  Retention Specialist Sirius XM Account Expert Global Solution December 2010 – February 2013  Retained customers memberships through utilization of sales tools and techniques.  Logged all calls into membership computer system.  Addressed consumer needs and outlined how continued membership will fulfill those needs.  Adhered to previously approved script during calls.  Upsell additional product and services.  Listener Care Representative Sirius XM Account Expert Global Solution July 2010 – December 2010 Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.   Customer Service Representative Tassimo Account Sitel Philippines Corporation January 2009 – July 2010  Processing orders for the customers who doesn’t have access on the internet.  Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Customer Service Representative Gevalia Account Sitel Philippines Corporation September 2008 – January 2009  Processing orders for the customers who doesn’t have access on the internet.  Attracts potential customers by answering product and service questions; suggesting information about other products and services.  Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Sales Inbound Representative Verizon DSL Sitel Philippines Corporation March 2007 – September 2008  Answer calls and provide the required information by resolving queries.  Facilitate sales of all products and services according to the customer’s needs.  Analyze the customer’s requirement after conversation with them and recommend products, plans or services that will match their needs.  Ensure premium level of client satisfaction in one phone call.  Customer Service Representative MCI Telecommunication Sitel Philippines Corporation January 2007 – March 2007     Verify customer’s account information for security purposes. Address customer complaints about telephone service and billing issues. Provide effective and timely resolution of the customer’s issues. Demonstrate best judgement in providing adjustment and credits specially in a financial account.  Basic English Tutor Saudi Arabia, KSA Decmeber 2004 – November 2007 Character Reference  Ms. Keith San Juan Team Leader Sirius XM Account-  Mr. Virginio Torres QA Manager Wipro BPS-  Mrs. Athena Fausto Corporate Quality Analyst Sirius XM Account-  Mr. Emmanuel Sanchez Corporate Quality Analyst Results Company- Educational Background:  Bachelor of Science in Accountancy and Law Polytechnic University of the Philippines Sta. Mesa, Manila June 2000 – October 2004  Carlos L. Albert High School Quezon City June 1996 –March 2000  Silangan Elementary School San Mateo, Rizal March 1996