Kris P Orap

 Kris P. Orap #165 Ferrer Compound Pinagbuhatan Pasig City Contact No:- Email Address-Objective: My objective is to provide 100% accurate service to my client and give client full satisfaction. I am hard worker, honest and very dedicate to my job.I always respect the deadline.So my aim is to deliver a good job in less estimated time.I always try my best to produce high quality work for my clients.I have over 6 years experience of Customer Service in both call center settingg,email support and office management. I am very skilled in inbound call handling, email handling, and general office support. My passion is to help my clients with their day to day tasks in order for them to grow their business. PERSONAL INFORMATION:   Gender: Female   Age:   28years old   Date of Birth: October 03, 1988 EDUCATIONAL BACKGROUND: Tertiary Level: Institute/School: University of Cordillera/(Baguio  College Foundation) Field of Study: Bachelor  of Computer Science Location: Baguio City Year Attended:- (College Undergraduate) Secondary Level: Institute/School: St. Philomena’s Academy Location: Pozorrubio, Pangansinan Year Graduated: April 06, 2005 (Completed) Primary Level:Institute/School: Pozorrubio Central School Location: Pozorrubio, Pangasinan Year Graduated: April 03, 2001 (Completed) EMPLOYMENT HISTORY: Tata Consultancy Services Australia Gas and lights (AGL) 10th floor, Ascendas Accralaw Tower, 2nd Ave Corner 30th St., E-Square I.T. Zone, Crescent Park West Bonifacio Global City 1634 Date Hired: January 25,2016 – February 15,2017 (Duties and Responsibilities) Junior Officer/ Consultant Specialist Collecting payments form the clients (Australian clients)/process payments/explain their electricity and gas bills/do some up selling/answer their inquires about the products/submit investigation for their complaints/process moving/transferring their services. Once up skilled from Movers to Care Agents/undergo training first for the Movers account and after 5 months another training for Customer Care department ,and was been appoint as one of the SME (Subject Matter Expert) for the new hires. Teletech Telstra communications Account 8th flr Tahanan Bay Mall of Asia Pasay City Date hired: sept 08,2014 to October 15,2015 (Duties and Responsibilities) Dedicated Case Manager/Customer Service Representative Explain bills/Upgrade their internet plans and mobile Plans (Australian clients)/process payments. I was trained for the Residential Billing Department for 1 month and was up skilled to Connected Homes Department. Connected Homes Department- process transferring services for their internet services/upgrade their internet services from ADSL to NBN (Fiber). I was part of the Dedicated Case Manager- meaning I was one of the Case Manager who monitors the customers orders for moving their services. Telus International  GREEN DOT BANK Account 4th floor Market Market Mall Bonifacio Global Taguig City Date Joined:  February 04, 2014 to August 07, 2014 (Duties and Responsibilities) Debt Collector/Customer Service Representative A project base account. One of the responsibility of being a customer service representative for this account is to make sure that we processed their payments,over the phone using their prepaid debit cards. Also to helped them analyze and understand their payment slips. Trained for being Debt Collector for the Bank. Calling customers to know/check if when they will be able to reload/make payment for their prepaid debit cards. Process installment as well. Results Manila Inc. Virgin Mobile Usa Account 2nd floor Silver City Mall, Frontera Verde Drive corner Julia Vargas Avenue Ortigas Center Pasig City Date Joined:  March  08, 2011  to February  11, 2013 (Duties and Responsibilities) Telepehone Operator/Custome Service Virgin Mobile Usa Account is quite similar with the very first local telco account that I have handled,they have also different plans where ,our customers can choose and can change whenever they want to. We also helped those customers who can’t avail of the plans,as long as they have a proof from their government saying that they don’t have jobs but they need to have a basic phones and basic plans for emergency purposes. Pacific Hub PREPAID/POSTPAID ACCOUNT (GLOBE) 10th floor JELP Building  #409 Shaw Blvd. Mandaluyong City Date Joined:  January 18, 2009 to February  04, 2011 (Duties and Responsibilities) Customer Care Agent I handled this local account to better assist our valued customers, we served customers regarding with their bills and also to answer their queries about their accounts. We also explained to them the different kinds of plans that Globe is offering so if in any case they want to upgrade their plans we can help them so,over the phone. Kris P. Orap   Applicant