Kristina Po

KRISTINA SOLIMAN PO 717 Florentino St. Ext. Catbangen San Fernando La Union, Philippines-IMO: -, -/ whatsapp: - / Skype: tinapo09 Professional Experience Chat Support Specialist Home Based Job August 2016 - present CRYSTAL PALACE HOTEL JUFFAIR- BAHRAIN Waitress March 2016 – June 2016 ARN-JOY ENTERPRISES/ ARM ASIA CONSTRUCTION & ENG’G Sales Clerk/ Assistant Secretary December 2014 - January 2016 Oasis Country Resort Hotel Dining In-Charge February 2013-December 2013 San Juan Surf Resort Receptionist (front desk clerk, encoder) November 2011- November 2012 Marand Resort and Spa Cashier/ Waitress April 2011-August 2011 GALVEZ CATERING 3 years Catering Attendant/ Waitress June 2007 - 2010 Baguio Country Club ( On the Job Training) total of 400 hours departments: Food and Beverage Department (Wait Staff), Bakeshop, Kitchen, Housekeeping Department La Union Country Resort Hotel (OASIS) 1 week training under Housekeeping Department ATSC APPRENTICE-BY-EXPERIENCE 1 week On Board Training and Practicum Immersion under Aboard M/V SuperFerry 19 and M/V SuperFerry 5 (200 hours of training) Seminars and Workshop Attended: ON-SITE LECTURES AND DEMONSTRATIONS ON HOTEL OPERATIONS – HOTEL EXPOSURE SEMINAR (Palm Plaza Hotel Malate, Manila,Sept,2007) ATSC APPRENTICESHIP-BY-EXPERIENCE SEMINAR AND PRACTICUM IMMERSION, Covering Vessel Familiarization, aboard M/V SuperFerry 19 and M/V SuperFerry 5, February- Duties and Responsibilities of a Dining In-Charge Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments. Cleans and polishes Glassware, China ware and flatware. Maintains cleanliness and mis-en-place level at working station and service pantry for smooth operation. Replenishes supply of linen and other Operating equipment. Obtains requested items from the storeroom. Keeps general appearance and maintenance of Restaurant working areas. Follows correct sequence of service outlined in the Standard Operating Manual. Sets up tables in accordance with Restaurant policy. Cleans and removes dishes from the table after service is completed. Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area. Cleans all spillage during mealtime and at closing. Maintains excellent grooming standard at all times. Taking responsibility for the business performance of the restaurant in the absence of Restaurant Manager Managing staff and providing them the work schedule Responding to customer complaints if we can still handle it Ensuring that all employees adhere to the company's uniform standards. Meeting and greeting customers and organising table reservations. Helping co-staff in waitering Reliever in Cashiering Front Desk Clerk/ Receptionist Greet guests and patrons as they arrive Ask if guests have a prior booking Manage the registration process Ask for identification and ensure that the provided credentials are accurate Handle guest check-ins and check-outs appropriately Provide guests with room keys and call for bellboys Take reservations over the telephone and in person Answer queries regarding the hotel’s services, charges, dining facilities Compute bills and take payments Contact housekeeping and maintenance departments when a problem is reported Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Reliever in F&B Department or Waitstaff Cashier/Waitress Receive payment by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change Greet customers entering establishments Write patrons' food orders on order slips, memorize orders Take orders from patrons for food or beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required Qualifications Willingness to learn and to be trained with proper house rules Have customer awareness/ customer-service skills Ability to work with minimum supervision Can work under pressure Flexible and can work with different time schedule Computer Skills: knowledge in using Microsoft Word, Microsoft Excel, Microsoft PowerPoint Character Reference Mrs. Amabelle Flores Human Resource Manager(La Union Country Resort Hotel) Renato Bermudez Jr. Resort Manager (San Juan Surf Resort) Declaration I hereby certify that the above information are true and correct with the best of my knowledge and belief. Kristina S. Po Applicant