Kristine Magday Ortiz

Kristine Ortiz OPERATIONS MANAGER Profile Extremely motivated to constantly develop my skills and grow professionally. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Profile 2902 F. Manalo St., Punta Sta. Ana Manila, Philippines-kristine_25 Professional skills Time management. The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results Well Familiar with customer service settings. Cheerful disposition. Neat and well organized. Education Gateways Institute of Science and Technology Computer Science , 2013 St. Augustine School of Nursing Health Care Provider, 2015 - www.facebook.com/kristineortiz0825 References Melyn Rivera Account Executive - Athony Padayhag Supervisor - Jaesyl Langurayan Head Sales Manager - Work Experience Cebu Pacific, Customer Service Representative -2013 Responsible for consistently offer professional, friendly and engaging services. Answer telephone inquiries in a timely, manner Respond inquires about flights, products and services. Book reservations with accurate information. Cooperate, coordinate and communicate with all other departments to ensure highest level of service. Dealing with customers complains . Processing payments. Poorman's Castle Restaurant, Operations Manager Managing staffs. Overseeing recruitment. Train new and current employees on proper customer service practices Tracking all the sales and inventories Ensuring that all opening and/or closing procedures were being followed. Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement. Responding efficiently and accurately to restaurant customer complaints Deliver superior service and maximize customer satisfaction. Add heading One Commerce Corporation, Account Manager -2014 Delivering sales presentations to highlevel executives. Maintaining and expanding relationships with existing clients. Completing administrative work, as required. Attending client meetings. Coordinate with staff members working on the same account to ensure consistent service. Keep records of client transactions. -2015