Krizzamel Collantes

I've been working in the Customer Service Industry for more than 3 years.

Lists of the tasks that I do in handling an E-commerce store:

• providing information to customers via call, email (tickets), text, and chat: answering complaints, billing questions, order status or shipment concerns, and other inquiries about our products and services

• processing orders

• creating discount codes

• manually drafting customer's order

• managing returns/refunds/replacements according to company policy

• editing necessary information on Shopify: modifying orders and fixing shipping addresses

• coordinating with different suppliers or warehouse/fulfillment team

• attending/monitoring Facebook and Instagram comments and messages

Other Administrative Tasks: Practitioner and patients support, patient-booking, calendar management, order fulfillment, warehouse, and logistics coordination, handling/managing clients' accounts in XERO.

Online tools and platforms that I used and been using for the past years:

-Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Skype)

-G Suite Apps (Gmail, Google Drive, Google Docs & Sheets, Google Calendar, Google Meet, Google Keep, Jamboard)

-Company's personal CRM

-Dropbox

Other apps or software used:

Shopify, SMSBump, WooCommerce, Salesforce, Zendesk, Front, Tidio, Omni-Channel, RingCentral, Directly, Avaya, Five9, NICE inContact, Mindbody, Smart ND (Outsmart), Zoom, Trello, Reamaze, Skype, Whatsapp, Slack, Ooma, Outlook Calendar, XERO.

I always deliver and give the best to provide satisfaction to my clients. Let's start working now!