KRIZZAMEL “KRIZZA” COLLANTES
Customer Service Technical Support Email and Chat
Sales Advisor Account Protection Specialist Virtual Assistant
All About Me
I am a professional Virtual Assistant and Customer Service Representative with over 3 years of experience in handling international clients. My unique professional experience stems from years of providing excellent customer and business support, and building customer and client loyalty.
Experience
TELUS INTERNATIONAL PHILIPPINES, INC.
November 2016 – September 2017
Customer and Technical Service Representative
Interacted with customers via phone and email:
- order processing and tracking status
- providing basic troubleshooting steps
- refund and/or replacement processing
- upselling
CONVERGYS PHILIPPINES, INC.
March 2018 – October 2019
Account Protection Specialist
Interacted with customers via phone and as back-end support:
- responded promptly to customer queries
- recognizing and solving customers' problems
- ensure accurate analysis of Fraud Claims / Disputes
Customer Service and Sales Advisor
Interacted with customers via phone:
- responded promptly to customer queries
- offers basic troubleshooting steps
- coordinated with various teams from the USA to ensure timely emergency responses
- plan renewal and plan upgrade
SHOPIFY | June 2019 – September 2020
Customer Service Virtual Assistant
Interacting with customers via email, chat and SMS:
- responding promptly to customer queries
- order processing and tracking status
- providing basic troubleshooting steps
- refund and/or replacement processing
Coordinating with manufacturers via Skype & AliExpress:
- tracking status (stuck / lost orders)
- refund or replacement escalations
Skills and Specialization
English Communication
Phone Support
Email and Chat Support
SMSBump
G Suite
Microsoft Office
Zendesk
FrontApp
Salesforce
Canva (Basic)
Slack, Skype, WhatsApp, Viber
Trackers: Timeproof and Toggl
Technical Requirements
ACER Aspire 3 + Secondary Monitor
Intel Core i5 @2.11 GHz
4GB RAM (can upgrade if needed) Windows 10 + SSD
CONVERGE ICT Solutions, Inc.
Up to 25mbps (can upgrade if needed)
Speedtest Result: https://www.speedtest.net/result/-
Back-up Computer + Plantronics Audio 628 Stereo USB Noise-Cancelling Headset
AMD A8-7680 Radeon R7 @3.50 GHZ
8GB RAM (can upgrade if needed) Windows 10 + SSD
GLOBE At Home Prepaid Wifi
Up to 10mbps (can upgrade if needed)
Speedtest Result: https://www.speedtest.net/result/-
