Kryz Guerrero | Freelancer Resume

Kryz D. Guerrero, RN Address: 334 Naga Road Pulang Lupa Uno Las Pinas City Telephone: (+63999) - / (+63997) - Email:- Professional profile An accomplished, versatile and results-‐ driven professional with 5+ years combined experience as a customer service professional, assistant and team manager in personal care and real estate environments. I specialize in client retention and satisfaction. My ideal job is somewhere I can enhance my skills and make use of my knowledge. Be with a company where my interests will be my inspiration to make each working day as the best. My goal is to have a position that would allow me to help others to make me feel that I have made an impact in their lives. Key Competencies Leadership Communication Skill Ability to listen carefully Decision making Software/Tools Used Trustworthiness & Ethics Team Player Results Oriented Integrity Salesforce Ring Central Trello Practice Fusion Skype ProsperWorks Mojo Infusionsoft Grasshopper Top Producer MS Office MailChimp Google Apps Adobe Photoshop Express Scribe Career summary May 2016 -‐ Current VIRTUAL ASSISTANT Freelance Responsibilities: Live Virtual Medical Assistant, Hello Rache (Sierra Vista, AZ) [February 2017 – Current] o Completion of Hello Rache Virtual Medical Assistant Certification o Completion of HIPAA Certification, HIPAA Awareness for Healthcare Providers, Hello Rache 2017 o Live Charting. I can come along with you in the exam room and live-‐chart the patient’s visit in real time. o Send Referral Requests o Send Lab and Imaging Requests o Composing Medical Letters o Administrative roles such as: § Chart management § Preparation of charts § Updating Charts § Prior authorization § Pre authorizations § Uploading of charts from Updox to EMR such as Practice Fusion o Phone Calls § Scheduling Appointments/Confirming Appointments § Calling patient for instructions/reminders on medications § Triage § Phone answering service o Medical Records § Sending medical records request through faxes or phone calls § Responding to medical records request o Medical Transcription -‐ Transcribing, Editing and Proof reading utilizing AAMT BOS. o Medical Writing -‐ Articles o Other specializations: § Summary of Records § ICD 10 Coding § Insurances/ Medical Claims etc. § Prescription refills § Utilizations § Medical Billing Executive Assistant to Dr. Kyle Varner, Elite Locum Tenens (Spokane, WA) [March 2017 – June 2017] o Maintaining client’s calendar and set up meetings. o Handling email correspondence. o Preparing travel arrangements. o Basic understanding of business operation, creating business and marketing plans. o Research on certain blog posts, articles and journals related to medicine and health. General Administrative Assistant for Leo Shrenko, Bolld Real Estate Management (Vancouver, CA) [December 2016 – March 2017] o Virtual Assistant for Repairs o Answer inbound calls and email inquiries for property repairs from tenants and landlords. o Email management. o Coordinate with contractors, vendors and tenants. Technical Process Analyst for Alona Bolotnikova, Perfecting Service [August 2016 – November 2016] o Back office process analyst for technical support service. o Makes sure the tickets are processed based on the company’s guidelines. ECommerce Customer Service Specialist for Johanna Gross, HBSU eBay (Australia) [May 2016 – July 2016] o Email correspondence. o Inventory processing and updating. o Shipping tags preparation. o Item update on eBay. o Photo editing via Photoshop. August 2015 – February 2016 SENIOR TEAM LEADER MyOutDesk Responsibilities: v Front-‐liner in client relations. v Develops a timeline for training and goal setting specific to client’s needs. v Carrying out and attaining the client’s mission and business goals. v Weekly and monthly check-‐in for updates, feedback and coaching sessions. v Maintains regular and transparent communication via call and email reports. v Liaise with HR, Operations managers and the training team to recruit, interview, select and hire virtual assistants on behalf of the client. June 2014 – August 2015 JUNIOR TEAM LEADER MyOutDesk Responsibilities: v Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. v Maintain work schedules, refresher trainings, vacations, sick leaves, paid time off and absences. v Provides performance feedback through regular coaching sessions. Providing VA recognitions, rewards, and disciplinary actions. v Foster a spirit of teamwork among agents that allows open communication with each other. Resolves conflict when arises. v Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment. v Process weekly and monthly payroll for the VAs. v Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization. April 2013 – January 2015 OPERATIONS MANAGER Banahaw Heals Spa (Pulang Lupa Uno) Responsibilities: v Establish and maintain relevant controls and feedback systems to monitor the operation of the department. v Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output. v Manage the overall operational, budgetary, and financial responsibilities and activities of the business. June 2011 – June 2012 CUSTOMER SERVICE SPECIALIST Convergys (OnStar) -‐ CVG 1 Responsibilities: v Answers inquiries by clarifying desired information; researching, locating, and providing information. v Fulfills requests by clarifying desired information; completing transactions; forwarding requests. v Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. v Sells additional services by recognizing opportunities to up-‐sell accounts; explaining new features. v Keeps equipment operational by following established procedures; reporting malfunctions. v Updates job knowledge by participating in educational opportunities. v Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. August 2010 – June 2011 COMMUNITY HEALTH NURSE Barangay Pulang Lupa Uno Responsibilities: v Helps the community health care team by coordinating assessment, planning, and providing of needed health and related services; participating in case conferences with physicians and representative of other agencies. v Assess the patient for physical and psychological needs, their knowledge of their health, disease process and learning needs. v Provide direct nursing care to patients/clients using a problem solving approach. v Assist in the arranging of, and participate in specialty clinics with physician specialists or other health care providers. v Promote a safe and healthy environment in homes, schools and throughout the community. Assess, plan, implement, document and evaluate care to ensure a coordinated holistic approach. v Coordinate the admission and transfer of patients based on the identification of abnormal findings, critical nature of a patient and consultation with a physician. v Maintain client and administrative records following professional and legal guidelines in a confidential, concise and accurate manner. v Collaborate with nurses, peers and other members of the health care team to advocate health care environments. Education Southville International School and Colleges Bachelor of Science in Nursing 2004-‐2010 Elizabeth Seton School High School Diploma Elementary Diploma 2000-‐2004 1994-‐2000 Character Reference Dr. Kyle Varner Medical Director, Elite Locum Tenens (866) 285-‐6217 ext. 700 -