Kunal Desai

9 Years in the area of IT Infrastructure Support & Management & Service delivery, including 4 Years+ of exposure on People, Operations and Service Management based on ITIL best practices & Six Sigma Methodologies for Continuous Process Improvement.

Ex-employee of Wipro Ltd, for past 5 Years worked as an Operation Manager handling End-user services (BAU) for an insurance giant for a year. ITIL V3 Foundation 2011 Certified. Completed my Grad. Diploma in Business Information Systems, Degree in Electronics and Diploma in Electronics & Telecomm. Have eagerness to learn new technologies which helps with quick and innovative ideas for betterment and future of the organization.

 Proficient in accomplishing project deliveries maintaining high quality parameters.

 A career reflecting strong leadership qualities adapted from the hands-on field experience in EUS and by working along with various domain teams.

 Strong on technical concepts, processes and management disciplines with business-oriented professionalism.

 Maintain focus on achieving bottom-line while implementing and supporting better technology and business solutions to meet a diversity of needs.

 Team-based management methodology with excellent interpersonal communication skills.

 Customer interaction skills with quick & instant decision making ability.

 Ability to extract, analyse and correlate information from various sources with strong knowledge of MS Office for report generation and presentations like MIS report presentation.