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Kunal Thapa
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Senior Desktop Engineer
8-23-230/b/13-14, Venkatagiri, Hyderabad, India
Senior Desktop Engineer with an experince of 5 years.
WORK EXPERIENCE
SKILLS
Senior Desktop Engineer
Unisys India Pvt Ltd
MS office 365
10/3014 – 11/2017
Achievements/Tasks
India
Recieved many awards for best performance in the team,
appreciation emails.
India
CSR
Mahindra satyam
India
EDUCATION
MPC
Sri Chaitanya college
06/2004 – 04/2006
Hyderabad,India
SSC
Don Bosco High School
06/2003 – 04/2004
SCCM
Active directory
LANDesk
ROLE IN THE
ORGANIZATIONS
Unisys India Pvt Ltd (10/2014 – 11/2017)
Recieved employee of the month.
08/2013 – 12/2013
Mobile Iron
Remedy
Senior Techincal Support Representative
Sitel India
03/2013 – 10/2014
Achievements/Tasks
ITSM
Lotus notes
Hyderqbad,India
Handling technical issues via call email and chat.
Creating incidents and setting the priority and urgency of
the incidents. Creating SRMS and dispatching the onsite
technicians. Executed software deployment from LAN
Desk. Creation of new accounts/shared
mailboxes/distribution list from the active directory.
Generating reports from Ticketing tools and working on
the pending tickets region wise. Responsible for reducing
the idle time of the tickets. Ensure detailed handover of
active Major Incidents where shift change occurs. Sending
out high priority/outage notifications to clients and top
management. Monitor the Incidents and manage
workload in their respective queues to ensure that
Service Level Agreement and Operational Level
Agreement are respected Focus on ensuring resolution of
Major Incidents within service level through the
identification of resolutions and workarounds
Sitel India (03/2013 – 10/2014)
Raising critical cases as Sev 1 if the issue is very critical
and impacting their production. Calling the Duty
Manager and informing about critical cases to take
ownership and arrange call back ASAP. Floor support for
the team.
LANGUAGES
Hindi
English
INTERESTS
Travelling
Table tennis
