Kylie Micadelle De Guzman

Kylie Micadelle De Guzman Highly accurate data researcher for 3 years with call handling and customer service experience looking for an opportunity to obtain a challenging position in a reputable organization where I can expand my knowledge and abilities. - - Maine City Residences 1964 Versoza Compound Leveriza Street, Pasay City, Philippines WORK EXPERIENCE SKILLS Data Entry Specialist Microsourcing Philippines Inc. Accuracy 04/2017 – 05/2020 Error Detection Two E-com Center Mall of Asia Complex Pasay City Philippines Tasks Responsible for entering data into web database to manage and maintain effective record keeping. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviews data for errors, corrects any incompatibilities before doing final check on output. Research and obtain further information for incomplete documents. Completes other ad hoc duties assigned by supervisor and clients. Customer Service Representative Teletech Customer Care Management Inc. 06/2016 – 03/2017 Five E-com Center Mall of Asia Complex Pasay City Detail oriented Customer Service Computer Skills Administrative Tasks Technical Skills Call Handling CAREER STRENGTHS Dedicated individual; achieving a reputation for consistently going beyond what is required. Quick learner, trained and highly competitive, ability to work with minimum supervision. Flexible, hardworking and dedicated towards tasks given by the management. Ability to work in a multicultural environment, team player, gets along easily with people. Tasks Interact with customers on behalf of an organization. Provide information about products and services, respond to customer complaints. ACHIEVEMENTS Assist customer in transferring phone number from one carrier to another. A delicate task given to selected top performing members of the team. Validate and evaluate all local number portability submissions. EDUCATION Bachelor of Science in Psychology San Sebastian College - Recoletos, Canlubang 06/2011 – 04/2016 Wisdom Avenue Canlubang, Calamba Laguna Philippines Subaru Compliance Team (02/2019 – 05/2020) LANGUAGES English Tagalog Native or Bilingual Proficiency Native or Bilingual Proficiency REFERENCES Angeline Borromeo (Team Leader) Jennifer Rallonza (Team Leader) Essan Calajatan (Team Leader) -