Laarni ToleNTIno
Profile
I started working at home since 2015 and I’ve been doing home-based jobs ever since. I have been in Customer Service and Appointment Setting field for the most part of my working career at home although I also did some basic non-voice tasks.
I am very exposed with different tools, CRM, dialer and applications that are necessary to do home-based jobs and I’ve gained more knowledge and skills as time passes.
Contact
PHONE:
-
SKYPE:
Faylinwisp15
EMAIL:-SKILLS
Customer Service
Appointment Setting
Sales and Telemarketing
Data Entry
Lead Generation
Internet Research
Proofreading
Email and Chat Support
Basic Graphic Design Editing
EDUCATION
University of San Jose – Recoletos
June 2005 – March 2009
Graduated Bachelor of Science in Psychology
WORK EXPERIENCE
HOME-BASED
Raygime Power (B2C Appointment Setter)
Solar Account
2019
cold call leads to introduce them with solar and set up appointments for our energy consultant to come to their house to go over the program and do an evaluation
Harrier Media and Guru Reels TV (B2B Appointment Setter)
Medical Marketing/Advertising-
cold call leads to offer our services and set up appointments
contact leads thru email marketing
Brilliance Worldwide (Virtual Assistant)
Online Business Education-
calendar management
customer service phone support
all around back office support, internet research etc.
Broker Match (B2C Lead Verifier/Lead Generator)
Home Mortgage Refinancing-
warm call leads that have expressed interest in home mortgage refinancing thru our website and partner websites
qualify leads thru series of questions and connect them to a license agent for further assistance
World Trade Concierge (Feedback Specialist and Appointment Setter)
Amazon Products-
cold call Amazon customers and ask feedback from them for the product they purchased thru Amazon
Medical Marketing
cold call dental clinics to offer our services and set up appointments
J-P English Corporation
English Language Proofreading
2015
correct errors from sentences created by students (basic to advanced English)
record audio files of different words for pronunciation purposes
OFFICE-BASED
Convergys Philippines Corporation (now Concentrix) (Customer Service – Benefit and Claim Specialist)
Healthcare Insurance – Provider Line-
receive calls from providers like doctors, nurses, clinic assistants etc. and assist them with any questions regarding eligibility, coverage, benefit or claim questions for a certain patient or patients
resolve issues regarding anything related to claim processing up to check payment amounts
Qualfon Philippines Incorporated (Customer Service – Escalation/Retention Team)
Telecommunication Account-
receive calls from customers for customer service questions and technical support assistance
receive calls from highly irate customers with escalated issues and make sure to resolve and compensate the customer using FCR (First Call Resolution)
