Lady Nina G Tan | Freelancer Resume

LADY NIÑA G. TAN E-mail- Skype: ladynina116 Career Summary More than 3 years working experience in Technical Support based BPO analyzing, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues. Calling US based Telecommunications Company to check the status of the Number Porting request of the customer. Online ESL Teacher, teaching English language to Chinese children and adults. Trainings Attended Global Communications Training (ePerformax) Customer Retention Team (CRT) Number Portability Department Training AT&T 9 State Technical Training 51Talk New Hire Training Employers Qualfon Cebu (Number Portability Specialist) April 2008 – October 2012 Responsibilities: Performs general customer service duties to include answering the phone and responding to email regarding NMP requests. Assists customers with all NMP inquiries and requests via email, text, phone or voicemail. Follows up with NMP issues forwarded to other department if needed. Communicates with customers and carriers for the NMP issues. Provides end-to-end support throughout the NMP process. Handles NMP disputes and escalate chronic customer problems and services issues. Sykes Cebu (Technical Support Representative) January 2013 – May 2014 Responsibilities: Assist customers in resolving technical hardware and software issues involving internet connectivity. Follow up and make scheduled call backs to customers where necessary. Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Setting up new users’ accounts and profiles and dealing with password issues. Dispatch Technician for an onsite visit if needed. 51Talk (English Teacher) February 2017 - November 2017 Responsibilities: Teach English language to Chinese kids and adults. Evaluate the learner’s performance and provide corrective feedback. Create a lesson memo with the necessary feedback about the topics discussed.