- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 35 years old
- Location:
- Angeles City, Pampanga, Philippines
- Experience:
- 6 years
Lalaine G. Valencia
Block 78 Lot 11 64th Street Mawaque Resettlement Mabalacat City, Pampanga Philippines
Mobile No:-
Email:-
Skype ID:-
SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:
Phone and Email Support - build and maintain close business relationships with external and internal customers. Receive and manage customer telephone enquiries using primarily the client's system & trace software systems to provide solutions to those customer enquiries.
Data Entry - update and maintain information on computer systems and in archives.
Administrative tasks - keeping accurate records of discussions or correspondence with customers, being involved in staff recruitment and appraisals including research and transcription and perform a variety of administrative and clerical tasks including research, transcribing, bookkeeping
Phone and email support - communicating courteously with customers by telephone, email, and chat; providing help and advice to customers using your organization’s products or services;
Create Reports – weekly or monthly report depending on the need of the client such as Competitive Analysis Report and Sales Report
Web and Mobile Development - formatting and posting articles through WordPress, creating electronic templates
Conveyancing - assist Conveyancers in the management of caseload by dealing with file related queries either face to face or by telephone; Obtain estimates/bids/quotes for repairs at the property and generate and track Service Orders, approvals, and distribution.
Professional Backgrounds:
1. RM Company Solutions
2.1. Role:
2.2. Duration:-
2.3. Essential Functions:
2.3.1. Essential Functions:
2.3.1.1. General Admin Work
2.3.1.1.1. Emails
2.3.1.1.2. Data Entry
2.3.1.1.3. Creating Electronic Templates
2.3.1.1.4. Social Media Management
2.3.1.1.5. Create Reports
2.3.1.2. Phone Calls
2.3.1.3. Data Research
2.3.1.4. Update Website
2. Little Real Estate (Home Based)
3.1. Role: Specialist Property Manager (Repair and Maintenance)
3.2. Duration: 2015 – 2016 3.3. Essential Functions:
3.3.1. Oversee maintenance reports and repair work on homes, apartments, and condos.
3.3.2. Make sure that all the various systems, from plumbing to electrical to heating, remain in working order.
3.3.3. Provide excellent tenant service and respond to their requests/problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff.
3.3.4. Follow-up with the tenant to ensure satisfactory resolution of the issue.
3.3.5. Obtain estimates/bids/quotes for repairs at the property and generate and track Service Orders, approvals, and distribution.
3.3.6. Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.
3. UPS
4.1. Role: Customer Service Representative
4.2. Duration: 14 months -. Essential Functions:
4.3.1. Receive and manage customer telephone enquiries using primarily the UPS global track & trace software systems to provide solutions to those customer enquiries.
4.3.2. Build and maintain close business relationships with external and internal customers.
4.3.3. Reports to the CS Supervisor, with primary responsibility to provide world-class customer service and solutions for customer inquiries.
4. Arvato Bertelsmann
5.1. Role: CSR/TSR
5.2. Account: Microsoft Partner Network
5.3. Duration: 2 years -. Essential Functions:
1.3.1. Helps Microsoft partners that have attained silver or gold competencies to develop demand-generation activities, and grow your Microsoft practice. Work closely with Partners to discover process improvements and expertise gaps across identified practice implementation areas to help increase partner profitability.
1.3.2. Help Partners make the most of their competencies by helping them utilize key membership benefits, participate in incentive programs, learn about new competency requirements, and renew their membership.
5. Sutherland Global Services
6.1. 1st account: United Online
6.1.1. Role: Tier 1 Technical Support Representative
6.2. 2nd account: Microsoft Windows (Live OneCare)
6.2.1. Role: Tier 2 (Escalations Department) Technical Support Representative
6.3. Duration: 16months -. Essential Functions:
6.4.1. Ensures server performance and maintains applications on servers.
6.4.2. Performs and oversees continuous system health checks, user administration, and application of patches and upgrades.
6.4.3. Delivers anti-virus software updates and virus protection to classrooms and user desktops.
6.4.4. Third level support for desktop resolution issues, backing up the Service Desk, and Desktop.
6.4.5. Installs, configures, troubleshoots, and maintains server-based applications.
6.4.6. Provides technical support to troubleshoot network.
Educational Attainment:
Angeles City Angeles University Foundation BS Tourism- San Fernando City STI BSIT-
Personal Details:
Date of Birth: 06 November 1988
Sex: Female
Marital Status: Single
Nationality: Filipino
Language: English & Filipino
Height: 5’7
Weight: 120lbs
Driver’s License: Non-professional
