Laura A. Selleck
E-mail:-Phone:-
EDUCATION:
Art Institute of Pittsburgh, Associate’s Degree in Graphic Design (2013)
Western Carolina University, B.S. in Parks & Recreation Management, focus in Travel and
Tourism/Resort Management (1999)
PROFESSIONAL EXPERIENCE:
Freelance Virtual Assistant & Graphic Designer (Highland, NY)
2014 - Present
• Illustrate, design and produce various digital images, templates and articles to be utilized
online or as print media, by request per individual client
• Create brochures, booklets, signs, social media images and photo books as marketing tools
• Upload photos and publish posts to Wordpress sites
• Create PDF reports and fillable PDF forms
Property Coordinator/Guest Service Rep (Falls Church, VA/Camarillo, CA)
Residence Inn by Marriott
2010 - 2011
• Proficient in resolving guest issues with friendliness, sensitivity and when needed, with
discretion
• Monitored and maintained databases associated with finance, accounting, staff scheduling,
sales, property operations, and liaising with Regional Sales Office
• Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room
reservations, requests, changes, and cancellations
• Completed designated cashier and closing reports in the computer system
• Earned transfer and promotion between hotel properties due to good performance
Programme Coordinator (Southampton, England and worldwide)
2003 - 2010
Cunard Line Ltd. (On board Queen Victoria, Queen Mary 2, Queen Elizabeth 2 and Caronia)
Held a wide range of roles in the entertainment department over seven years with increasing levels of
responsibility.
Programme Coordinator
• Compiled the Daily Programme (ship’s daily newsletter) and a variety of additional on-board
publications as required by the Cruise Director, using Quark XPress & InDesign
• Responsible for the overall quality and content of information published and relied upon for
accuracy by over 3,000 guests and crew members, including organizing, proof reading and
editing documents from various departments, while meeting demanding daily deadlines
• Coordinated with heads of departments to plan a diverse daily schedule of entertainment
activities for guests and also provide daily relevant safety information
Laura Selleck Resume Page 2
Cruise Director’s Administrative Assistant
• Managed a lecture series for each voyage, including the scheduling and facilitation of
programs, as well as handling travel arrangements for guest lecturers and entertainers
• Created and composed entertainment cruise questionnaires (evaluations of the quality of
service distributed to guest staterooms each voyage)
Entertainment Staff: Sports Director, Cruise Staff, Librarian & Youth Staff
• Hosted and assisted with entertainment activities for guests, including dances, karaoke, trivia
competitions and theme parties, attended by up to 600 guests
• Responsible for organizing inclusive functions for groups having a diversity of ages and
ethnic/national identities, ensuring that all felt welcome and enjoyed their on board experience
Administrative Assistant
Manpower Temp Agency
Charlotte, NC
2002 - 2003
Branch Administrator
Sprint Global Markets
Charlotte, NC
2001
Assistant Retail Area Manager
Paramount’s Carowinds
Charlotte, NC
2000
COMPUTER SKILLS:
Operating Systems: IBM PCs, Macintosh
Software: Adobe Suite CC (InDesign, Photoshop, Illustrator), Quark XPress 6, Microsoft Office Suite
(Word, Excel, Publisher, PowerPoint), Windows, Outlook, Lotus Notes, Meeting Room Manager,
Discovery Travel Systems & Fosse
TYPING SKILLS: 55 – 60 WPM, 96% Accuracy
SPECIAL INTERESTS, AWARDS & ACTIVITIES:
• Won Best of Quarter for Photography Summer 2010 and for Color Theory Spring 2010, Art
Institute of California, Los Angeles
• Won award for most innovative suggestion for improving the offerings and customer service
for the Cunard fleet, 2008
• Honorable Mention for ‘Star of the Month’ (crew member who goes above and beyond regular
duties) on board Queen Mary 2, May 2007
• Organizer of Queen Mary 2’s Maiden World Cruise Charity Fair, 2007
• Studied Spanish abroad, Malaga, Spain in 2004 and Alcalá de Heneres, Spain in 1999
