Lea Claassen

Lea Claassen CONTACT Business Manager Yhanglei24 - Skype-fb.com/mrsclaass I am a professional Business Manager and Customer Success Specialist. I've been doing this since 2013 and I've gone through extensive experiences working for different start ups and established companies like Italic, Seedsheets, Pashnea, Pettoonies, Fourthwall, Lingerly, etc. Work Experience CORE SKILLS Project Management RETENTION MANAGER Italic | Oct 2019 - June 8, 2023 - Started as a rep and worked my way up to different position/roles. Eg. As a team manager Implementing brand voice, Onboarding members, Spearheaded Member's Retention and Brand Loyalty + Cancellation and Chargebacks - Leading a team of 9 mid-level support agents GRAPHIC DESIGNER Fourthwall | Dec 2021 - On Call 2023 (2-3 hrs edit request) - Helping with day-to-day project tasks - Listing designs and editing - Management fulfillment of the POD business. CUSTOMER SUPPORT Seedsheets | Oct 2017 - Jul 2019 - Handled customer support through Gorgias and Social Media (Facebook and Instagram) -Extensive training and development knowing the Urban Farming, eg. Hydroponics Business Operations Team Management Customer Service Ecommerce Management Graphic Design and Website Dev. (basic) Music SOFTWARE KNOWLEDGE / TOOLS / PLATFORMS CRM Tools (Zendesk, Gorgias, ReAmaze, etc) Shopify, Amazon, eBay Facebook, Instagram. Pinterest, Slack, Trello, Asana, ClickUp, Monday, etc Graphics Software PERSONAL SKILLS Leadership Positive attitude Communication Problem Solving Self-management Education BA BUSINESS ADMINISTRATION Major in Marketing Management thank you!