Leo Santiago Isaac

Leo S. Isaac 030 San Martin St. Brgy. San Jose Angeles City, Pampanga Contact No.:- e-mail address:- Objective: ● To impart my knowledge and skills to the company I will be working with. Education: Tertiary: Global Knowledge Academy Computer Programming Sto. Rosario St. Angeles City, Pampanga -) Philippine Women’s University Nursing Aide Sto. Rosario St. Angeles City, Pampanga -) Skill Power Institute Food and Beverage Services (2009) Secondary: Francisco G. Nepomuceno Memorial High School CiticenterPandan, Angeles City, Pampanga -) Seminar Attended: Finishing Course for Call Center Agents CH Peña Learning Solutions 2ndfl. Gloan’s Building, Sto. Rosario St. Angeles City Trainer’s Methodology Plus Cyber City Teleservices Nov. 12-24, 2012 Work Experience: Dashclicks Client Success Manager June 01, 2021 - August 09, 2021 ● ● ● ● Provides excellent client’s support through chat Attends to client’s request Relays messages to the team Answers inquiries about the companies product and service such as SEO, Google Ads=, Facebook Ads, Social Media and Content Creation PPG Finance Loan Document Processors July 07, 2020-June 21, 2021 ● In charge of preparing loan files ● Managing CRM ● Contacting borrowers and making follow up on missing documents ● Provides Customer Service for Incoming Inquiries ● Checking Agents End o Day Reports ● Training ● Recruitment Novais Group, LLC Operations Manager June 2018 - June 2020 ● Recruit, select, train, assign, schedule, coach, counsel and discipline employees ● Communicate job expectations; planning, monitoring, appraising and reviewing job contributions ● Plan and review compensation actions; enforcing policies and procedures ● Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends ● Analyze process workflow, employee and space requirements and equipment layout; implement changes ● Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Options Real Estate/Pool Safety Solutions Sydney Virtual Assistant May 15, 2017-My 31, 2021 ● Manage contact lists and customer spreadsheets ● Maintain a calendar and set up meetings ● Handle billing and accounting ● Prepare and send out e-mail newsletters ● Send out requested information to customers ● Handle client inquiries by phone or e-mail IBD Marketing Inc. HR Associate/Recruitment Specialist April 2016-January 2017 ● Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program. ● Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs. ● Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; and maintaining rapport. ● Determines applicant requirements by studying job description and job qualifications. ● Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites. ● Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements. ● Arranges management interviews by coordinating schedules; arranging travel, lodging, and meals; escorting applicant to interviews; and arranging community tours. ● Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications. TopSeller Plus Inc. Escalations - VIP Representative February 2013-March 2016 ● Act as primary escalation contact for clients ● Manage and maintain positive relationships through service delays/quality issues ● Expedite, confirm, and follow up to ensure services are completed correctly ● Update ticket system and document all developments for positive resolutions Ch Peña Learning Solutions Language Trainer June 2011-July 2012 ● Organize classroom lectures and coursework ● Prepare materials and activities ● Assign homework and interesting exercises ● Identify students with special requirements and create individualized plans ● Determine exam and assignment grades ● Provide feedback based on workload and classroom behavior ● Keep a record of students’ attendance and grades ● Research new language teaching methods ● Inform parents about their children’s performance ● Collaborate with teaching staff and administrators to foster a good student experience NCO Customer’s Service Representative (T-Mobile) Sept. 2010- February 2011 ● Manage large amounts of incoming calls ● Generate sales leads ● Identify and assess customers’ needs to achieve satisfaction ● Build sustainable relationships and trust with customer accounts through open and interactive communication ● Provide accurate, valid and complete information by using the right methods/tools ● Meet personal/customer service team sales targets and call handling quotas ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Keep records of customer interactions, process customer accounts and file documents Character References: Michelle Ingal HR Manager IBD Marketing Inc. Pavilion III, Bertaphl III, Clark- Michelle Tullao Supervisor Top SellersPlus Inc. Pavilion III, Bertaphl III, Clark- s Personal Information: Age: 29 Date of Birth: May 25, 1992 Civil status: Single Nationality: Filipino Religion: Catholic I hereby certified that the above statement is true and correct to the best of my knowledge and belief. Leo S. Isaac Applicant’s Signature