Leslie Siongco

LESLIE B. SIONGCO Ibayo St. Omboy Abucay, Bataan 2114--- OBJECTIVE To be able to work in an environment that provides opportunities for development through constant training and to develop work values and attitude by joining an organization that offers greater opportunities for growth and stability. WORK EXPERIENCE ACE BPO SALES ASSOCIATE October 25, 2017 – November 30, 2017 Job Description: Present, promote and sell services using solid arguments to prospective customers. Perform cost-benefit and needs analysis of potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling. Alorica CUSTOMER CARE SPECIALIST May 29, 2017 – August 2017 Job Description: Actively listens to the customers that are calling in to take care of a situation. Rapidly figures out a solution while engaging and reassuring the customer that I’ll do my best to fix it for them. Handles different computerized systems designed to accommodate and resolve all the different concerns a customer might be experiencing. Sit for extended periods of time while working in fast-paced and sometimes loud environment. Do upselling for added value in the customer’s current package or account. VXI Global Holdings TECHNICAL SUPPORT REPRESENTATIVE December 1, 2016- May 5, 2017 Job Description: Provide thorough support and problem resolution for customers Maintain composure and patience in face of difficult customer situation Diagnosed and resolved issues involving internet connections, email, tv and phone issues Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps Referred difficult issues to upper management while maintaining positive rapport with customer SPI CRM Inc. ADVANCED CUSTOMER SERVICE REPRESENTATIVE August 1, 2016 – November 30, 2016 Job Description: (DISH Network) Responsible for assisting customers on a wide range of topics including payments and billing, product features and technical support For payments and billing, accept payment by credit card, offer self serve payment options and explain charges on the customer's bill For product and features, assist customers with pay per view orders, change programming packages, equipment upgrades and general questions For technical support, troubleshoot a variety of technical issues, from signal loss to remote control use. Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure solutions (Netspend) Provided accurate and appropriate information in response to customer inquiries Maintained up to date records at all times Adhered to Netspend's account security procedures Reviewed account transaction activity Proactive in offering self-serve options SKYBORNE CONSTRUCTION CORP. PAYROLL CLERK March 5, 2008- March 2010 Job Description: Prepares, maintains, checks a variety of manual records related to the work performed Processes assigned specialized deductions authorized from time to time, of a one- time only or of an ongoing nature Enters and monitors payroll data necessary to produce total pay Explains payroll policies and procedures to employees Responds to inquiries from employees, departments and outside agencies regarding a wide variety of payroll matters Acts or assists in acting as a departmental source of payroll knowledge and prepares payroll reports Performs the more difficult payroll work including the resolution of payroll problems Advises the superior on operational problems and recommends changes as required Releasing of payroll OCEAN ADVENTURE TOUR GUIDE September 2007 – February 2008 Job Description: Provide information about the park, the services we are rendering, schedule of shows, rules and regulations when inside the park and the ticket prices Meet members of a tour in arrival and make introductions Scanning of tickets before entering the park Provides a commentary information on the features and history of the park and the animals Impart knowledge about the local stories and history of the animals in the park Attend to operational problems such as booking errors and amendments, lost luggage or illness and provide first aid if needed Assists guests when they avail of the training programs we are offering EDUCATION COLLEGE -)TOMAS DEL ROSARIO COLLEGE Balanga City Bataan Business Management Undergraduate SECONDARY-)St. Catherine of Siena Academy Samal, Bataan ELEMENTARY -)Samal North Elementary School Samal, Bataan SKILLS Computer Literate ( knowledgeable in MS Word, Excel and Power point, internet surfing for information and details, email and social networking sites) With a good command in English language REFERENCES Mr. Greg CañeteMs. Dulce Asis Operations ManagerTeam Leader AT&T UverseAT&T Uverse VXI Global HoldingsVXI Global Holdings- I hereby certify that all above information are true and correct. LESLIE B. SIONGCO