Letisha Jacobs

Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- Professional Profile Work Experience The Personnel Department Office of the Chief Personnel Officer  Commented to professionalism at all levels in the organization.  Proficient in both Spanish and English.  Attention to detail.  Outstanding organizational, coordination and planning skills.  Computer proficient in MS Word, Excel, Access Database, and Power Point. Job Analyst- 11/2017- 10/2020  Organizes and executes programs of research for the use of inputs into social and economic or physical planning or management studies while conducting job analysis and developing job descriptions for offices within the Public Service and public sector agencies by: o Reviewing completed job questionnaires to extract relevant data. o Interviewing employees and supervisors to obtain/clarify data and to determine job requirements. o Reviewing organizational charts and other background data o Analysing the duties and responsibilities to ensure that they are essential to the performance of the job functions. 1 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- o Identifying the knowledge, skills, abilities and minimum requirements needed to fulfil the job functions. o Compiling job descriptions/job specifications in accordance with the required format and standard.  Collects information related to fields of study from published and unpublished sources to be analysed and developed into government policy which ensures the coordinating and monitoring of data collection activities within assigned Public Service and public sector entities by: o Distributing Job questionnaires to liaison officers for completion by incumbents. o Communicating regularly with liaison officers to follow up on the completion and return of job analysis questionnaires to the Job Evaluation Project Office. o Meeting with members of staff of Government Ministries and Agencies to disseminate information on the Job Evaluation. o Exercising and providing guidance/assistance in the completion of job questionnaires.  Plans, organizes and conducts surveys on subjects related to government, social and economic data for research to be submitted for analysis and evaluation through reports and consultation in order to formulate proposals for new pay structures and/or rates.  Prepares comprehensive analytical and evaluative reports on finding to submit for approval to become government policy.  Liaises and collaborate with other stakeholders and colleagues to gather consensus on reports once confirmed to be reviewed for approval. 2 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad--  Conducts workshops for training initiatives in respect of the job evaluation exercise in Government Ministries. Ministry of Social Human Resource Analyst - 11/2014 – 11/2017 Development and Family Services  Reviews representations from employees, associations and other external agencies and provides advice regarding their resolution in accordance with existing HRM policies, procedures, collective and other agreements. & Ministry of Gender, Youth and Child Development  Interprets and apply HRM policies and procedures, rules and regulations, and related legislation in a Ministry.  Organises and schedule interviews to fill vacant contract positions advertised.  Collects, compile and analyse organisational and HRM data in order to provide a basis for human resource planning and the establishment and maintenance of a human resource database.  Conducts research into HRM and client satisfaction issues, analyses and evaluates data and make recommendations on the application of HRM policies and procedures.  Conducts investigations into human resource related complaints and grievances and recommends solutions.  Provides professional advice and guidance regarding the application of HRM policies, procedures and regulations.  Develops matrices capturing key HR data.  Formulates Notes for PS and other correspondence addressing critical HR issues.  Liaises with the Comptroller of Accounts and the Chief Personnel Officer regarding status on terms and conditions of employment for contract for employees.  Inform staff of the assumption of new employees and prepare 3 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- the necessary documentation to ensure payment of salary. Sureway Weight Loss Clinic General Manager (Acting)- 06/2014 – 11/2014  Provides overall leadership to Sureway’s Management team.  Establishes corporate strategies, plans and objectives subject to agreed imperatives. Ensures the optimisation of the human, physical and financial resources available.   Maintains strategic networking relationships with stakeholders locally and internationally.  Liaises with landlords for the different branches and address any issues related to the payment of rent.  Addresses all customer complaints.  Resolves all minor issues that may arise on a daily basis at the branches such as payment of outstanding invoices any queries pertaining to patient issues.  Ensures that each branch has the necessary supplies (medical and otherwise) for running of the clinic.  Conducts staff meetings to introduce new procedures and policies that will be implemented across all branches of Sureway Weight Loss Clinic.  Submits proposals recommending preferred supplier for stationery and medical suppliers required by all the branches.  Assists in the outfitting of the newly re-opened Tunapuna branch of Sureway Weight Loss Clinic. 4 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- Sureway Weight Loss Clinic Human Resource Manager - 02/2014 – 11/2014  Assists in the Administration of the Recruitment and Selection process in conjunction with the CEO.  Administers and coordinates the Company’s Induction program.  Drafts probation and permanent contracts for staff.  Develops a Performance Management system for all levels of staff.  Conducts Performance Appraisal interviews with staff.  Handles all disciplinary matters relating to employees including administering both verbal and written warnings as well as termination letters.  Implements dismissal procedures.  Manages the salary distribution process to all employees by submitting pay-checks to each employee.  Assigns employees to the different branches as the need arises.  Oversees internal training sessions with different segments of staff.  Visits all branches within Trinidad and Tobago to ensure that the proper HR policies and procedures are being followed and also to address any concerns raised by employees.  Conducts both formal and informal staff meetings with staff at the different branches to address pertinent issues affecting the performance appraisal process and the efficient operation of the clinic. 5 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- East Side Bakers Limited  Administers and maintain the company’s staff performance review process.  Consults and provides advice to the CEO, on the interpretation of HR Policies, procedures, guidelines and employee relations issues to all staff.  Coordinates the annual Staff dinner and recognition ceremonies.  Develops and maintains a centralized job description database for all of Sureway’s positions.  Monitors, and provides advice to support Managers and Supervisors in regards to the attendance and absence management record.  Attends to generalist HR matters including reviewing and developing Company Policies and Procedures.  Fulfils other HR-related and overall management duties as required. Human Resource Officer - 12/2013 – 01/2014  Advises Managers on disciplinary procedures and matters.  Drafts warning letters, internal memoranda and any other related document.  Manages the Recruitment process.  Investigates Industrial Relations issues and take the necessary follow-up action.  Advises new employees on new company policies.  Collates payroll information to submit for payment. 6 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- Ministry of Gender, Youth and Child Development  Handles termination of employment and consults with Department head on the issue.  Manages the Company’s insurance which encompasses: benefit plans, health plans, and Workmen Compensation.  Liaises with branch locations on a daily basis regarding any emerging HR Issues.  Updates the Employee Master sheet. Human Resource Assistant – 08.2011 – 12/2013  Prepares and dispatches confidential correspondence concerning employees contained within their personal files.  Ensures the security of confidential information.  Undertakes duties supporting the Recruitment and Selection function including placing vacancy advertisements; processing invoices; arranging short-listing of candidates to be interviewed and interview packages for all panel members.  Provides administrative support to the HR team including word processing; distribution of information; organising and taking minutes at meetings for the Director, Human Resources.  Performs a wide variety of clerical, technical, administrative and office support duties in support of the Director, Human Resources and other senior staff.  Provides customer service, both in-person and via telephone to both internal and external customers.  Facilitates answers to questions from employees and the general public regarding human resource issues, rules, and regulations.  Responds to employment verification requests, salary and 7 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- benefit surveys, and other requests for information. Information Division, OPM  Explains employment benefits and general terms and conditions of employment to new employees.  Updates the skills database.  Assumes responsibility for establishing and maintaining professional working relations with applicants, visitors, callers, and business professionals.  Performs miscellaneous clerical functions and special projects as assigned.  Actives member of the Multi-Sectoral Committee to review the Youth Development Apprenticeship Centres (YDACs).  Calculates and prepare the final report re selection of candidate(s) for advertised vacancies. Business Operation Assistant – 05/2009 – 04/2011  Assists in the effective implementation of procedures and policies ratified by in the division’s OSH Committee  Liaises with external customers to ensure timely payment for services rendered  Researches acceptable standards and procedures that are necessary for the implementation of major policies  Searches online newspapers for any government-related articles.  Conducts any other administrative task as required. 8 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- Ministry of Social Clerk I/ Receptionist - 01/2006 - 07/2006 Development  Answers incoming calls and transfer calls appropriately on the switchboard  Answers queries about the functions of the ministry  Liaises with the general public  Maintains Records and a filing system Education Cipriani College of Labour and Cooperative Studies Diploma in Industrial Relations - 01/2015 – 12/2015 Subjects studied include: Interpreting Economic and Financial Data, Collective Bargaining Principles, Procedures and Practices, Industrial relations, Labour Economic and Manpower Issues, Effective Communications, IR Law, Caribbean History Arthur Lok Jack MHRM (Masters in Human Resource Management) - 01/2010 – Graduate School 12/2012 of Business (GSB) Subjects studied include: Strategic Planning, Human Resource Management, Financial Management, Organizational Behavior Development, Human Resource Information Systems, HR Business Tools, Research Methods in the practice of HR, Compensation Management, Legal and Ethical Framework of HRM, Occupational Safety and Health, Industrial Relations, Human Resource Development, Human Resource Auditing, Spanish for Business Purposes, Training Systems and Instructional Design, Develop and Evaluate Training Policy, Internship Practicum Anglia Ruskin University BA (Hons) Business Management (Lower Second Class Honours) 10/2006 - 06/2009 Subjects studied include: Business Environment, Learning and Skills Development, Introduction to Business Law, Managing People, Finance and Marketing, Business in Focus, Analysis of business, Marketing Management, Principles of Human Resource Management, 9 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- International Business Managing Organization Change, Research Skills, Budgeting Planning and Control, Information Systems, Strategic Management, Advanced Strategic Management, Operations Management, Cross Cultural Issues in International Business, Employee Relations, Ethics and Governance, Dissertation Youth Training and Employment Partnership Programme (YTEPP) Small Business Management Modules include: Making Business Choices, Developing a business idea, Managing a micro business, Support and services Professional Affiliations  HRMAT References  Available Upon request 10 Letisha Jacobs 16 Pommegrante Avenue, Malabar, Arima, Trinidad-- References  Mrs. Beverly Reid Samuel Address: #2 Caspian Drive, Bayview, La Romain Contact No.: 1-(868)- Email:-  Mr Peter K. Alexander Lewis Address: St Michael’s Road, Blue Range, Diego Martin. Contact No.: 1-(868)- Email:-  Mr Jarret Guzman Address: Police Academy, Samaan Drive, St. James Contact No.: 1-(868)- Email:- 11