Linda De la Torre

Linda De la Torre - -Objective I am seeking a position in the travel industry focusing on customer care and office management and which offer great opportunities for career development and progression. Professional Experience Advantmed Santa Isabel, Puerto Rico Outbound Call Center Representative/Internal Resolution Specialist present Contact medical offices and hospitals to obtain accurate required information to complete medical record retrieval process for various insurance Company clients in a polite and professional manner. Agent specializing in handling and overcoming challenging medical record offices to complete Medical record retrieval process effectively Estancias del Golf Administrative Assistant Ponce, Puerto Rico Provided customer services for a gated community management office. Received monthly dues, kept resident’s accounts balanced in quickbooks, made weekly bank deposits. Managed office. Online Phone Interpreter (OPI) Ponce, Puerto Rico Telephone Interpreter Over the phone interpreter for law firms, insurance companies, utility companies, and public organizations. Providing excellent customer service to clients as well as my team members Language Line Services Orlando, FL/San Salvador Telephone interpreter Over the pone interpreter for goverment agencies, legal court proceedings, utility companies and insurance companies. VIPDeskOrlando, FL, EEUU Brand Ambassador Providing customer service for clients such as Children’s Place and Eddie Bauer Placing orders for customers over the phone World Class Weddings MagazineOrlando, FL, EEUU Destinations Specialist Coordinating Sales in Latin America Generating and selling advertising space proposals Orlando World Center MarriottOrlando, FL, EEUU Event Coordinator Coordinate events for small groups such as transportations, banquets, themed parties, etc Maintaining communication with providers. Education Walt Disney World Co. Orlando, FL Disney College Program – Front Desk Operations University of New OrleansNew Orleans, LA Restaurant and Hotel Management May 2000 Courses in hotel administration, food and beverage. Sales and hotel marketing Key Skills and Competencies Fluent in Spanish and English Ability to handle confidential and sensitive information Able to exercise good judgement to find solutions Highly skilled in Word, Excel and Microsoft Outlook. Ability to relate to people with diverse educational and ethnic backround Customer service oriented Able to work under pressure. Able to prioritize work.