Linneser Luton

LINNESER LUTON Eden District, Montego Bay P.O. # 2, St. James Cell: +1 - & 1 - Email(s):-or-Professional Summary: Advanced team player known for a strategic and focused approach with endorsement in leadership, customer service, sales operation and execution recruiting and on the job coaching. Extremely results oriented and proactive in addressing and resolving issues. Special Skills: Excellent knowledge of Microsoft Office Suite Excellent Mathematical skills Possesses good interpersonal, problem solving and communication skills Good knowledge of banking procedures and customer service Effective in team building, customer oriented and highly motivated Education: Bachelor of Science, Management Studies, The University of the West Indies Mona Major: General Minor: Economics Associate of Science and Advance Proficiency Diploma, General Studies, Herbert Morrison Technical High School (Sixth Form) Experience: March 2017-December 2018Customer Service Associate, Marathon Insurance Brokers Limited Compared insurance companies to find the client the best rates and conditions on insurance cover for motor vehicle or property in an unbiased manner. Delivered excellent customer service as well as identified and discuss prospects’ need. Provided quotations to clients and handled queries. Contacted existing clients for renewals and determined actions to be taken to retain clients. Aided in processing of claims to ensure a fair and speedy settlement. Processed alterations to existing policies and issued relevant endorsements. Underwrote proposals and issued cover notes as well as cancel policies on instructions of the insured. Assisted branch to achieve desired monthly quotations and retention ratio. Undertook general administrative duties. October 2016-December 2016Banking Intern, Sagicor Group Jamaica Limited (Fairview branch) Performed standard teller transactions for customers including cash and cheque deposits, cheque encashment, withdrawals, transfers, drafting managers’ cheques etc. Greeted clients, inquire about nature of their visit and respond to their request for information. Assisted clients with opening accounts, funds transfers, cash advances etc. Provided clients with information regarding their account balances, credit and debit entries. Ordered, received and issued clients’ cheque leaves. Printed account statements on specific requests of clients. Updated dormant clients’ identification on system. May 2016 - June 2016Clerical Assistant, Jamaica Biscuit Company (Temporary) Answered telephone and provided customer service. Updated receipt information using Sage-PFW and Route Accounting System. Updated company records using Microsoft Excel. Performed general clerical duties such as filing, copying and scanning office documents. Scheduled and administered entrance test for applicants. Assisted with data entry of warehouse information. January 2014- April 2016Funeral Coordinator, Price and Sons Funeral Services Oversees general operations of the organization. Planned and allocated resources. Marketed organization and supervised attendants. August 2013-December 2013St. James Parish Library (Voluntary) Filed and documented records of School’s Department. Assisted in preparing books and other stationaries for Mobile Library. Assisted Librarians in Reference Department. Answered phone. Major Achievements: Registered by the Financial Services Commission to carry out sale of Motor Vehicle and Property Insurance. Awardee for Top CAPE Performer (Sixth form) High School Award for Distinctions in CSEC Exams (11th grade) Extra-Curricular Activity: Kiwanis Club of Young Professionals Western Jamaica Member