Liz Pamela Aguilar

I help businesses with data entry, online research, create email lists with exceptional leadership and excellent communication skills. Also, I have strong customer service awareness that includes billing, order entry, delivery/shipment dates, and other related tasks.

I'm a fast learner, have a can-do attitude, I am intellectually curious, self-driven, and passionate about streamlining processes and innovating.

• Performed administrative tasks, including filing, reporting, tagging fixed assets, etc. Processed company documentation, such as invoices and payment checks.

• Processed confidential documents such as export & import licenses.

• Managed all purchase orders and monitored company budget by controlling project expenses.

• Reorganized, coordinated, and scheduled calendar appointments of a staff team with a high organization of time improving the efficiency of the time by 25%.

• Redesigned the measurement of the satisfaction of the company's clients to improve the level of service offered.

• Used expert problem solving and communication skills as a call center agent for a high-end outdoor product firm which resulted in being named agent of the month 4 times.

• Worked with manufacturers and vendors to answer customer questions maintained a 91% customer service satisfaction rating for 5 months straight.

• Employed elevated listening skills to soothe customer irritations, to further be chosen as a customer service example, and have one of my phone recordings was played by management as a training tool.

• Created monthly PowerPoint presentations to support supervising manager’s report of social media/email campaigns, client engagement, and conversion rate to the executive team.

• Provided training to other support staff after managers recognized the success of the presentations.

• Ability to work under pressure and respect deadlines.

• Excellent written and spoken communication skills.

• Decision-making under pressure.

• Teamwork and collaboration, both team members and across departments.

• Facilitate problem-solving procedures to resolve conflicts and come up with creative solutions to challenges big and small.

• Commitment and self-motivation and taking the initiative to solve problems and get the job done.

• Empathy, ability to understand the emotions of others coworkers, managers, direct reports, customers, and clients.

• Active listening.

• Good knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Highly experienced in collaboration tools (Google Suite)

• Softwares I've used in the past: SAP, Canva, Oracle Systems, Bitrix24.

• Microsoft teams.

If you need a committed, detail-oriented, and communicative person for your project, please feel free to contact me!